Customer Service Representative
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, and sell products and services in a home city branch.
These positions will be located at Union Station.
Schedule 1:
Sunday: 7:30am-4pm
Monday: 7:30am-4pm
Tuesday: 7:30am-4pm
Wednesday: OFF
Thursday: OFF
Friday: 7:30am-4pm
Saturday: 7:30am-4pm
Schedule 2:
Sunday: 10am-6:30pm
Monday: 10am-6:30pm
Tuesday: OFF
Wednesday: OFF
Thursday: 10am-6:30pm
Friday: 10am-6:30pm
Saturday: 10am-6:30pm
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Some college preferred
- Must have at least 1 year accumulative experience in sales, customer service, leadership or management in the last 6 years
- Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
- Must have a valid US drivers license for a minimum of 1 year
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
- Under 25 minute commute (in rush hour traffic) from the location is preferred
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.