WI3668137

1

High School Diploma/GED

High School Diploma/GED Equivalent

$24.94 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: Are you ready for a challenge? Come join our team of
professionals in these challenging and rewarding positions. The
Department of Revenue (DOR) is filling multiple Bilingual Revenue Agent
positions in our Customer Service and Compliance Bureaus. Candidates
must be fluent in English and Spanish. \*\*To see the complete job
posting and apply for this job, go to
https://wisc.jobs/Pages/Welcome.aspx and search for the job posting
named \" Customer Service/Compliance Agent (Bilingual Revenue Agent
Bilingual - Spanish)\".\*\* This recruitment will remain open until the
needs of the Department are met. There will be 2 initial applicant
reviews (see below) after which applications will continue to be
reviewed on a regular basis until positions are filled. 1st pull, all
materials must be submitted before 11:59 p.m. on Wednesday, May 15,
2024. 2nd pull, all materials must be submitted before 11:59 p.m. on
Wednesday, May 29, 2024. Discover what makes DOR such a great place to
work. Join a team that promotes strong collaboration and provides
opportunities for growth and professional challenge. Revenue Agents
enjoy a robust training culture with dedicated training time for
professional development and career advancement. You will receive
automatic pay progressions as you learn and grow in your position. Work
independently with opportunities for team projects We support a healthy
balance between your personal and professional life, including a
flexible work schedule. SEE THE COMPLETE JOB POSTING AND APPLY AT
https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600. Then, search for the
job posting named \" Customer Service/Compliance Agent (Bilingual
Revenue Agent Bilingual - Spanish)\". -POSITION SUMMARY- ALL: Provide
quality customer assistance and acquire additional information to help
customers with tax questions. Positions require a high degree of
independence, initiative, technical knowledge and ability to communicate
across the organization. COLLECTIONS: These positions are responsible
for collecting overdue taxes and other government debts by responding to
customers and promoting tax compliance, negotiating payment
arrangements, initiating involuntary collection actions, and using
problem solving skills to identify collection sources and move accounts
to resolution. These positions also review financial forms and a
debtor\'s resources to determine ability to pay. Work is done from the
office in a call center environment. Positions are in Madison,
Milwaukee, Appleton, Green Bay, Eau Claire, and Wausau. NOTE FOR
COLLECTIONS POSITIONS: the first several weeks of employment may include
some mandatory classroom training in Madison. -JOB DETAILS- The
department will conduct a criminal background check, fingerprint check
and tax compliance check on all finalists. Interview results may be
reused in accordance with the State of WI interview reuse policy.
Applicants must be eligible to work in the United States. The Department
of Revenue does not sponsor work or student visas, either at time of
hire or at any later time. DOR participates in E-Verify and will provide
the federal government with Form I-9 information for all new employees
to confirm authorization to work in the U.S. \*\*\*\*\* OTHER EXPERIENCE
AND QUALIFICATIONS: \*\*Ability to speak fluent English and Spanish and
to write fluent English is required; fluent writing in Spanish is
preferred. Both will be evaluated at later stages of the selection
process.\*\* Qualified candidates will have experience with all of the
following: Experience providing customer service by phone, in writing
and/or in person Experience explaining complex information (e.g., laws,
regulations, and/or statutes) Experience reviewing documents for
completeness and/or to taking action on information submitted
Well-qualified candidates will also have: Experience working with tax
laws (e.g., income, sales, withholding, excise) Experience determining
ability to pay, (e.g., for setting up installment agreements or for
determining loan qualifications) Call center experience \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 Other: To see the complete
job posting, and to apply for this job, go to
https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 and search for the
job posting named \" Customer Service/Compliance Agent (Bilingual
Revenue Agent Bilingual - Spanish)\" Visit wisc.jobs/Pages/Welcome.aspx
to view each job opening and apply for each State of Wisconsin job. The
link wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 will take you to only
the Wisconsin Department of Revenue job openings. If you are a current
State of Wisconsin employee, log on to your existing Employee Self
Service (ESS) portal to view and apply for State of Wisconsin jobs.

Attn: Human Resources - DEPARTMENT OF REVENUE
731 N 1st St Ste 6000
WAUSAU, WI 54403