Field Service Tech

Day to Day:

Insight Global's industrial manufacturing client is looking for a Field Service Technician to provide technical support for all KAILLC customers. Coordinate and perform machine installations, relocations, demonstrations, trainings, inspections/maintenance, modifications, troubleshooting's, and/or repair of Komatsu industrial machinery products. Promote service parts sales to assigned customers through continuous contacts and communications. Report feed-back assigned customers through continuous contacts and communications. Report feed-back customers opinion including dissatisfaction, safety issues and/or machine performance problems etc. Responsibilities include:



* Coordinate and perform inspection/maintenance, modifications, trouble shootings, and/or repair of Komatsu industrial machinery products at customers' sites. Coordinate and supervise sub-contractors and/or the customer's maintenance personnel, if necessary. Report and feed-back customers' opinion including dissatisfaction, safety issues and/or machine performance problems etc. for future improvement.

* Coordinate and perform machine installation, relocation, demonstration, and training of Komatsu industrial machinery products at customers' sites. Coordinate and supervise sub-contractors and/or the customer's maintenance personnel, if necessary.

* Provide technical phone support for trouble shooting and/or repair.

* Promote Service & Parts sales by contacting customers in the assigned territory and scheduling regular PM service to both new and existing customers.

Contact and communicate with customers regularly to develop, maintain and strengthen the relationship with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Musts:

* High school education or more than 3 years of technical school education or equivalent industry experience (electrical or mechanical)

* Valid Drivers License and Passport

* Strong mechanical skill set and electrical background

* Deep understanding of machine components

* Can read schematics

* Ability to perform multiple tasks and act independently

* Proficient in Microsoft Word, Excel, email or other company provided programs. Prepare quotations for customers, record work hours, expense reports, complete field service reports, schedule future work and follow up communications to customers and management

* Job management skills to supervise sub-contractors and/or customer's maintenance personnel

* Able to work heights up to 60 ft, left up to 100 lbs, kneeling, squatting, climbing ladders

Plusses:

* Press experience

* Electrical degree

* PLC experience

* Can read and write latter logic

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.