Job Listing
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| Job ID: 14063781 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Intake Account Representative - Minneapolis |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Intake Account Representative - Minneapolis
Location:
Minneapolis, MN, US
Job Family:
Sales
Country/Region:
United States
To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto Comfort Medical Services, and repeat order opportunities in a courteous and professional manner. The Intake Account Representative will identify the reason(s) for the initial request, provide education about products that best fit the patient's interests, and utilize the systems to document and route call for follow up. When applicable at the point of contact, respond appropriately to customers' questions and resolve inquiries.
This position is located at:
1601 West River Road North
Minneapolis, MN 55411
Monday-Friday. One Saturday per month required.
Fridays and Saturdays can be worked remotely.
Major Areas of Accountability:
Process leads from external departments (focusing on referrals from doctor's offices, clinics, and Manufacturers) to complete the necessary follow-up and product offerings
Place outbound telephone calls in response to the customer's inquiry as documented on the correspondence, or other approved marketing lead
Research and resolve issues regarding a customer's order; including communicating with clinics and medical offices to gather relevant information and communicating the outcome to the customer, when appropriate
Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
Exceed Quality and Quantity Performance Standards
Demonstrate proficiency and knowledge of the company's product offerings.
Establish and maintain effective working relationships with customers and/or co-workers
Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems
Answer community voicemail
Support the Department's Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
Available and flexible in scheduling to meet the changing business requirements of the position (includes possibly working nights and weekend)
Responsible for following good housekeeping and quality procedures
Follows and observes all safety practices
Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
Additional duties required as directed by departmental management team
Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.
Basic Qualifications:
Minimum 2 years' experience in a contact center
English/Spanish bilingual preferred
DME experience and working within Brightree strongly preferred
Willingness to engage in telephone direct sales
Ability to take initiative and work independently
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Preferred Skillsets:
Ability to interpret instructions and guidelines in order to make decisions and take necessary actions
Ability to follow complex instructions and guidelines to specific problems arising in the work area
Ability to navigate between different computer systems
Ability to apply instructions and/or guidelines as appropriate in the performance of duties
Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines
Ability to communicate effectively (verbal and written)
Ability to determine work priorities
Ability to work on one's own initiative to achieve established goals and objectives
Disclaimer
The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
56516
#LI-CM
Nearest Major Market: Minneapolis
EOE M/W/Vets/Disabled
Refer to ID 78994724 when applying |
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