Job Information
State of Minnesota Senior Manager of Payment Operations - State Program Administrator Manager Senior in St. Paul, Minnesota
Working Title: Senior Manager of Payment Operations
Job Class: State Program Administrator, Manager Senior
Agency: Department of Employment and Economic Development
Job ID : 76609
Location : St. Paul
Telework Eligible : Yes, May be eligible to telework up to four (4) days per week
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 05/10/2024
Closing Date :05/31/2024
Hiring Agency/Seniority Unit : Employ & Econ Development Dept / Employ & Econ Dev -Managerial
Division/Unit : Paid Family & Medical Leave / PFML-Management
Work Shift/Work Hours : Day Shift- 8:00am to 4:30pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $41.51 - $59.72 / hourly; $86,672 - $124,695 / annually
Classified Status : Classified
Bargaining Unit/Union : 220 - Manager/Unrepresented
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Position Purpose:
We’re seeking an experienced Senior Manager to lead our Payment Operations team. As the Senior Manager, you’ll provide leadership and direction for Paid Leave payment processes and execution. The incumbent is responsible for process design, visibility, and overseeing the day-to-day activities of the payments process, ensuring we meet our commitment to on-time payments. Reporting directly to the Chief Operating Officer, the senior manager will also have responsibility for operational and strategic reporting on budget and operational performance.
Operational Responsibilities:
On-Time Payments: Active, daily management of payment processes to ensure payments are made promptly and according to schedule.
Transparent Operations: Develop metrics, alerts, and reports to enhance process visibility, enabling quick problem-solving and remediation for any payment failures.
Clear Processes and Communications: As the process owner of payment operations, conduct regular audits to ensure end-to-end processes are effective and clear for both applicants and employees.
Risk Management: Stay vigilant about possible fraud risks and continuously track methods to prevent fraud.
Continuous Improvement: Analyze themes or pain points in payment processes and recommend enhancements to policies, communication, processes, and systems.
Analytics Responsibilities:
Operational Metrics/Dashboards: Create and manage standard metrics and scorecards for Paid Leave Operations. The audience includes each Paid Leave team, the Chief Operating Officer, other Paid Leave leaders, DEED leaders, and cross-functional partners. Some of the data may be used publicly by the communications/PR team to highlight our impact.
Analytics Super User Team: Lead an analytics super user team that supports other Paid Leave leaders and teams, ensuring they have the data they need. If necessary, provide training on analytics tools.
About the Paid Leave Division:
Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child.
We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program.
The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.
If you’re a leader passionate about execution excellence, effective analytics, and making a difference in Minnesotan’s lives, we want to hear from you!
Minimum Qualifications
To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.
Four (4) years* of experience in a leadership position overseeing transactional payments processes and vendor relationships, with at least two (2) of the required years in managing analytical teams to meet the organization's analytics and operational visibility needs.
*Bachelor's degree in Public Policy, Business, Finance, or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience designing new processes or improving existing processes
Experience establishing and maintaining effective communication and working relationships between diverse internal and external stakeholders
Ability to identify and solve root causes to eliminate reoccurring issues
Experience coaching, mentoring, and developing staff while building relationships
Preferred Qualifications
Knowledge of payments processes at scale
Demonstrated ability to measure and meet operational service level agreements
Experience partnering with Product Managers to translate your vision into functional and technical requirements
Ability to develop a measurement plan with clear metrics and scorecards to accurately depict the health of your business processes and direct your attention to top priorities
Ability to work in a start-up environment where roles will evolve over time based on the needs of the organization
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures
Additional Requirements
This position requires successful completion of the following:
Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.
When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.