Job Description

GREENFIELD    $2,000 SIGN ON BONUS

Family Support Worker

Bilingual candidates required, current need for Spanish and/or Haitian Creole speaking professionals

POSITION SUMMARY

Provide trauma-informed and strength-based support and programming for families and youth at the Family Center as part of Community Action's Family Resource Center contract.

ESSENTIAL QUALIFICATIONS

BA in related field, preferred
Minimum one-year experience (additional preferred) doing case management with families or youth.
Familiarity with issues confronting at-risk families and/or youth.
Experience planning and facilitating groups and familiarity with area resources preferred.
Bi-lingual/bicultural (Latino/Spanish) required.

SKILLS REQUIRED

Demonstrated ability to work independently with minimal supervision and to complete projects in a timely manner in a fast-paced environment.
Demonstrated effectiveness working with families and youth to overcome barriers and set and achieve goals.
Excellent networking, outreach, written and oral communication skills.
Ability to work effectively with diverse co-workers and community businesses and organizations.
Proficient with Microsoft Word and Excel, internet, and other computer use including database entry and e-mail.
Ability to use a strength-based, trauma-informed approach to working with families and youth.
Sensitivity to the needs of people with low incomes and culturally diverse backgrounds.
Understanding of child/adolescent development.
Familiarity with local (Franklin County), state and federal resources and services preferred.
Excellent verbal (in-person)  and phone) and written communication skills
Excellent organizational skills and attention to detail
Understanding of data capture and tracking methods.
Excellent customer service.

ESSENTIAL RESPONSIBILITIES

Provide programmatic support for the FRC contract and all related programs and services.
Provide high quality case-management services to families and youth seeking assistance through the FRC.
Maintain strong understanding of a broad range of local, state and federal resources to assist families and use to provide effective Information & Referral services to families and youth.
Plan, coordinate, facilitate, implement and evaluate engaging group activities for families and youth, as assigned, including delivering evidence-based curricula or best practices
Develop and maintain positive relationships with area schools, community-based organizations and service providers to foster effective outreach, networking and referrals.
Ensure required data and reporting is completed in an accurate and timely manner.
Assist with ongoing program development and assessment to ensure that services are responsive to community/family/youth needs and are in compliance with all relevant evaluation, funding and regulatory requirements.
Represent the Family Center and Community Action on area coalitions and at local and regional meetings as assigned.
Consistently apply and uphold all guidelines, policies and procedures of assigned contracts, Family Support Programs and Community Action.
Maintains strict confidentiality.
Required to work some evenings and weekends, flexible schedule required at times.
Attend all staff meetings, supervision, training and other meetings, as required.
Other reasonable duties as assigned by the supervisor, director or designee.

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action's non-owned and hired vehicle policy.

How To Apply

Apply online at https://www.communityaction.us/employment/. Please let them know you heard about this opportunity from the MassHire Franklin Hampshire Career Center.