The Gaming Floor Person is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for contributing to the entertaining atmosphere at Belterra Park by greeting and interacting with guests in a friendly manner, and providing information regarding Belterra Park.

• The Gaming Floor Person delivers superior internal and external guest service the Boyd Gaming Way by ensuring every interaction includes (Looking sharp, smiling and greeting the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members
• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• The Gaming Floor Person pays and verifies jackpots on slot machines according to established procedures.
• Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers.        
• The Gaming Floor Person communicates all customer service issues to key personnel.
• Accurately maintains money flow during shift with customers and employees.
• The Gaming Floor Person will accurately performs customer transactions.
• Assists in training new personnel and customer trainees as needed.
• The Gaming Floor Person monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
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PREFERRED KNOWLEDGE, SKILL AND ABILITY

• Ability to communicate effectively with customers and all levels of employees.
• Ability to distinguish between different denominations of currency and make change.
• Ability to review and comprehend all necessary documentation and print and write legibly.
• Ability to effectively and efficiently move around work area.
• Ability to reach, carry and deliver change to customers and to maintain bank.
• Ability to lift and carry up to 50 pounds.
• This position spends majority of shift on the gaming floor and is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.
• Must be flexible to work varying shifts and time schedules as needed.
• Machines and equipment used, but not limited to, include computers, keys, hand cart, hand unit (Section 12), radio, adding machine, and keyboard.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Superior customer service, communication, and employee interaction skills.
• Basic math skills required.
• Money-handling and change-making skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be twenty-one (21) years of age or older

These skills and abilities are typically acquired through two (2) months of on-the-job training in a similar field or through related experience.

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.