Job Listing
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| Job ID: 14042828 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Management Advisor (Major Incident Management) |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
What success looks like in this role:
Manage major incident management for strategically important clients
Execute rapid and precise protocols for validating incident impact accurately
Spearhead communication channels such as bridge calls demanding accountability from all involved parties
Instigate swift and decisive escalations when warranted until optimal resolution hierarchy is engaged
Lead from front to document incident with meticulous, accurate, and unambiguous details
Take command of executive communications that provide a concise yet comprehensive details on the state of major incident and articulate the impact on business operations with unwavering clarity
Generate reports on post incident analysis and lessons learned with insights to aid customer on strategic decisions
Demonstrate clear understanding of contractual commitments and leads the major incident management operations in achieving them
Act as SPOC for process related questions at the advisory capacity
Champion a pursuit of excellence in major incident management process and procedures
Plan and conduct trainings for global delivery teams on major incident protocols
Stay at the forefront of industry trends and provides services to the client at high standards
Develop value driven KPIs that focuses on service performance and seek continuous improvement through innovative ideas and principles
You will be successful in this role if you have:
Bachelor's Degree and a minimum of 8 years of relevant experience
Certifications
Required: ITIL v4 Foundation
Preferred: ITIL v4 Managing Professional (MP)
Desired: ITIL v4 Strategic Leader (SL)
Strong experience with ITIL and other service management methodologies
Well versed with process KPIs and ability to report on them
Proficient in communicating in English, as evidenced by strong vocabulary, grammar, reading, listening, speaking, and writing skills.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
Refer to ID 77764040_3 when applying |
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