Reference #: JR-038293
Revvity is seeking a Field Service Engineer to support our InVivo product line who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. This area covers: Western PA, VA, DE, MD, DC, WV and OH.
You will need the ability to travel by air, vehicle and/or other means of transportation as business requiresand must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation.
Summary:
Revvity's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day,Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by deliveringeffective customer support. As aService Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.
Key Responsibilities
Enhance the Customer Experience
Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Deliver customer familiarization for instrument operation and maintenance
Communicate service offerings including training, support, software, laboratory services products and field upgrades
Partner with our customers to understand their analytical workflow and applications
Support your Team
Support the local instrument sales representative(s) to help secure new instrument orders
Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product lines
Drive Organizational Growth
Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
Contribute to account profitability through efficient execution and service delivery
Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer
Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:
Bachelor's degree
2+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation
OR
Associate degree
4+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation
OR
High school diploma/GED
6+ years of laboratory and/or field service experience in troubleshooting, repairing, and providing qualification services on instrumentation

Preferred Qualifications
Bachelor's Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or military experience
Experience with optical imaging, fluorescence, X-Ray/CT and motion control systems preferred.
Excellent organizational and communication skills.
Strong Windows operating system knowledge.
Strong electro-mechanical skills.
Ability to troubleshoot over the telephone and in the field.
Must be comfortable speaking to a group in a training setting.
Experience in MS-Office and SAP CRM, and ServiceMax.
Ability to work in a team environment and to meet deadlines is required.

Physical Requirements & Expectations:
Ability to frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
Travel expected to be 60 -80% of the time.

What do we offer?
We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits:

*Medical, Dental, and Vision Insurance Options
*Life and Disability Insurance
*Paid Time-Off
*Parental Benefits
*401k with Company Match
*Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our  page.

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