Ski Area Attendant

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Ski Area Attendant

Salary

$13.79 - $18.62 Hourly

Location

Hogadon Basin - Casper, WY

Job Type

Non-Full-Time Position

Job Number

1269-04

Department

Parks, Recreation, and Public Facilities Department

Division

Hogadon (930)

Opening Date

09/27/2024

Closing Date

3/31/2025 11:59 PM Mountain

Class Summary

Join our Hogadon Basin Ski Area Team!
This position is for the Winter Season with flexible hours to include nights and weekends.

Incumbents are responsible for providing courteous customer service associated with point of sale systems and safely operating the ski lift at the ski area.

REPORTING STRUCTURE:

Receives direction from the Ski Area Superintendent or higher-level management staff.

Typical Class Essential Duties

1.    Attends the front desk of the ski area and provides general information in person or by telephone, such as the services provided, issuing passes, taking associated fees and cashiering, and similar customer service duties.
   
2.    Monitors use of ski lift including observing and assisting customers in the safe loading and unloading of the ski lift.
   
3.    Maintains load and unload areas around all lift stations, including shoveling snow, removing debris, and setting-up cones or signs.
   
4.    Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
   
5.    Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
   
6.    Completes daily operational reports and inspections, as assigned, and assists with basic receptionist and clerical work.
   
7.    Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
   
8.    Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
  • Customer service principles.
  • Cashiering and mathematical calculations.
  • Record keeping.
  • Standard safety practices and procedures. 
  • Basic principles of health and sanitation standards.
Abilities (position requirements at entry):
Ability to:
Work a variety of shifts including weekends, nights, and holidays as needed.
  • Be flexible with changing assignments.
  • Learn and follow compliant cash handling methods and procedures.
  • Learn and follow proper cash register operation.
  • Routinely demonstrate the City of Casper core values.
  • Encourage safety protocols to all visitors and customers.
  • Learn and practice safe ski lift loading and unloading practices.
  • Keep accurate records of work performed.
  • Respond to inquiries, complaints, and requests.
  • Follow written and verbal instructions and direction.
  • Safely operate and handle equipment and supplies.
  • Care for applicable tools and equipment.
  • Handle multiple customers at the same time.
  • Learn general layout of facility to provide assistance to patrons.
  • Clean-up work sites in a neat and orderly fashion.
  • Learn to assess problems in the field and conduct measures to correct the problem.
  • Operate modern office equipment, software, and operating systems/applications.
  • Maintain a neat and professional appearance.
  • Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
  • Establish and maintain effective working relationships with those contacted in the course of work. 
Skills (position requirements at entry):
Skill in:
Operating in a courteous, knowledgeable and tactful manner with staff and general public.
  • Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.

Training, Experience & Certifications

EDUCATION and EXPERIENCE

  • Six months experience in a public setting providing customer service preferred.
  • Must have reliable transportation.
  • Must be at least 18 years of age.

LICENSING and CERTIFICATIONS

  • Possession of a valid Wyoming Driver’s License preferred.

The City of Casper does not offer any benefits for employees who hold regular part-time positions who do not meet minimum hours worked. For more details, contact Human Resources at (307) 235-8421.

 

01
This position is deemed as hazardous by the U.S. Department of Employment. Are you currently 18 years of age or older?
  • Yes
  • No
02
How many years of experience do you have in customer service?
  • None
  • Less than 6 months
  • 6 months to less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • More than 3 years
03
Please describe your experience and job duties that involved customer service.
04
Please describe your experience and job duties that involved handing cash.
05
Do you currently possess a valid Wyoming driver's license?
  • Yes
  • No
  • No, but I have the ability to obtain within 12 months of hire.
06
Do you understand you must have reliable transportation to Hogadon Basin for this position?
  • Yes
  • No
07
Do you understand that this is a seasonal position that offers varied hours to include evenings/weekends (based on seasonal needs)?
  • Yes
  • No

Required Question

Employer
City of Casper
Address
200 N David St.
Human Resources
Casper, Wyoming, 82601
Phone
(307)235-8344
(307)235-8421