Consumer Services Specialist Floater - Bilingual English/Spanish

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow!

 

The Position and Job Summary

Specialist position that will perform a breadth of functions that supports case management. Provides information, advocacy, and service arrangement for consumers and families on uncovered caseload(s).

It includes the following. Assigned duties may vary and other duties may be assigned.

• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.
• Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
• Provides advocacy assistance as needed.
• Provides information regarding available resources and services to consumers and their families, and care providers.
• Documents all case management activity performed in the consumer's interdisciplinary notes in accordance with Title 19.
• Maintains case management documents in the consumer record.
• Maintains Community Resource Database.
  • Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases).
  • Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).
• Review of Notice of Actions.
• Training and Mentoring of New Staff.
• Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
• Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties.
• This position serves consumers 0-3 years of age.

Compensation

This position is a non - exempt. Regular Salary: $28.91 - $31.91 per hour, plus $69.24 per bi-weekly pay period for bilingual services

Education/Experience

Bachelor Degree in social work, psychology, human development, sociology, public health nursing or a related field and at least two years of Regional Center preferred experience as a service coordinator. A Master's Degree in a related field is preferred.

Skills and Abilities

Developmental or related disabilities, social service provision. Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.

Essential Requirements

Valid California Driver's License and reliable transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Participate in the Tuition Reimbursement Program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Supervision

Receives general supervision from the Branch Supervisor in the branch offices, and to the Consumer Services Supervisor in the main office. CSC Specialist - Floater will report to a Director in the absence of a Branch Supervisor or Consumer Services Manager.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

COVID-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.