Murad Skincare has a 30-year legacy of developing clinically proven products that are backed by science and cruelty-free. Founded by dermatologist Dr. Howard Murad, we follow four pillars of wellness to create products and experiences for happier lives: Eat your water, be kind to your mind, nourish your skin, and awaken your body. We’re proud to be part of the Unilever prestige family that works every day towards enhancing sustainability and inclusivity. We stand against discrimination and hate, and actively advocate for inclusion: so much so that one of our core values is respect, connect, and appreciate. Our team members are as diverse as they are talented—each bringing a unique perspective to an environment that encourages coloring outside of the lines, speaking up, and collaboration—and we’re ready for you to join our team!

The Manager, CRM, and Retention, plays an essential role on the digital marketing team and is responsible for planning and execution of retention programs with a focus on email and SMS. The ideal candidate is a data-driven, tech-savvy, detail-oriented, creative problem solver and has a proven track record in driving success in email and SMS channels.  This is a temporary assignment lasting 5-7 months. 

RESPONSIBILITIES:

  • Manage best-in-class CRM email and SMS marketing programs. Responsible for planning, and executing marketing campaigns such as broadcast, subscription, loyalty, and lifecycle customer-triggered journeys to increase subscriber growth, and revenue, and maximize customer lifetime value.
  • Develop and execute customer segmentation and audience strategies leveraging customer data and CRM tools. Create personalized marketing initiatives at each stage of the customer lifecycle to increase retention, incentivize repeat purchases, and reduce churn.
  • Develop and build experimentation initiatives (A/B testing). Unlock insights, and opportunities and deploy learnings to continually improve the program.
  • Utilize data analytics tools to extract actionable insights, measure campaign performance, and inform decision-making. Present results and propose go-forward plans. Employ a data-driven approach to optimize marketing strategies and improve KPIs and retention.
  • Partner with creative team to develop compelling content and targeted messaging to nurture relationships with current and potential customers, and drive conversion. Ensure accuracy, quality and brand consistency in communication and champion best practices.
  • Manage end-to-end project workflow for email and SMS communications and ensure all programs are executed seamlessly, efficiently and on-time. Build and execute emails and text messages. Q&A content & links prior to campaign sends. Traffick campaign assets internally and to partners.
  • Manage CRM calendars, timelines and maintain updates.
  • Develop competitive research, especially as it relates to marketing effectiveness, creativity, messaging, segmentation, and campaign optimization.
  • Collaborate and partner with cross-functional teams (ie: Creative, Web Product, Consumer Engagement, Global Marketing, Analytics) on key initiatives to ensure campaign success.

REQUIREMENTS/QUALIFICATIONS:

  • Minimum 5 years of hands-on experience in CRM/email marketing and direct experience with email marketing platform Klaviyo, integration experience preferred.
  • Experience in the e-commerce space with known consumer brands (beauty, wellness or fashion industry a plus).
  • Proven experience developing and building customer-triggered journeys. Working knowledge of email and SMS best practices, deliverability, CAN-SPAM legislation, and success metrics.
  • Strong analytical and communication skills. Experience improving retention and interpreting data and deriving actionable insights.
  • Results-oriented and a self-starter. You love to exceed set goals and take on new projects.
  • Exceptional organizational and time management skills. You can juggle multiple ongoing priorities at the same time and quick to pivot as things change in real-time.
  • Experience with analytics, CRM software and digital management tools (e.g., Google Analytics, Klaviyo).
  • Bachelor’s degree in Marketing, Business, or Communication 
  • Spread wellness and positive vibes through being a team player who is collaborative, positive, and proactive with a constructive attitude towards problem-solving

WHAT WE OFFER:

  • Paid Time Off
  • Medical, Dental, Vision Insurance
  • FSA/HSA
  • Life/Accident Insurance
  • Employee Assistance Program (EAP)
  • Professional Development Resources
  • 401(k) Employer Match Program

This position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work. The expected base salary for this position is $100,000-$115,000, the exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, paid holidays, vacation time, and more. 

#LI-SB1

Murad is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Murad is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Murad’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.