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CUSTOMER SERVICE TEAM (TEMPORARY)
 

CUSTOMER SERVICE TEAM (TEMPORARY)
Req #: 233005
Department: INTERCOLLEGIATE ATHLETICS
Appointing Department Web Address: https://gohuskies.com/
Job Location: Seattle Campus
Posting Date: 04/09/2024 
Closing Info: Open Until Filled 
Salary: $20.01 per hour 
Other Compensation:  
Shift: First Shift 
Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. 

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. 

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.

Job Description
Customer Service Team members are required for a variety of University and Athletic Department events. Team members fill multiple staffing posts – ushers, guards, & ticket takers - that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests. The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other. The staff ensures that events are conducted in a manner consistent with University guidelines, the Pac-12 conference, and NCAA policies and procedures.

Specific Description
This position is a temporary, part-time position for Husky Football Stadium Customer Service Team, which requires availability for seven Husky Football Games in the fall. Opportunities to work other Athletic Department events may be available.

Requirements
Exemplify THE WASHINGTON WAY by consistently putting our FANS FIRST and providing them with extraordinary customer service. Maintain an understanding of the seating layout, building policies, procedures, and specific event information. Act upon all comments and complaints in a prompt and friendly manner. Maintain a positive attitude while managing challenging situations. Uphold professional standards of performance and appearance at all times. Work all home football games

Responsibilities
  • Exceed all guests’ expectations with customer service and satisfaction.
  • The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND.
  • Provide access control, crowd management, and ensure the venue is safe for guests.
  • Understand University of Washington policies and procedures.
  • Understand emergency procedures for both medical and evacuation purposes.

    Specific job duties include but are not limited to:
  • Greeting guests, ushering guests to their seats, resolving guest complaints, collecting lost and found items, assisting with lost children/parents, identifying prohibited items, scanning tickets, and providing assistance whenever necessary.
  • Comprehensive knowledge of the Customer Service Team handbook and relevant game day information.
  • Attend annual Customer Service Team training sessions.
  • Complete additional duties as assigned.

    Qualifications
  • 18 years of age or older Must be available nights, weekends, and holidays.
  • Must attend Customer Service Team training prior to first Husky Football game.
  • Must be available for a minimum of six Husky Football game days Ability to stand, sit, walk, and climb stairs throughout the event.
  • Required to occasionally lift 10 lbs., unaided.
  • Experience in event work or other related fields.
  • Ability to work well with others.
  • Positive attitude toward taking on additional job responsibilities.
  • Good judgment.
  • Authorization to work in the United States of America.

    Application Process
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter, and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

    • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.