Job Listing
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| Job ID: 14028636 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | TRC Regional Support Analyst |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Associate's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Make your mark at the world's largest HVAC company
Daikin Applied is now hiring for a Regional Support Analyst for our Technical Response Center (TRC) Staunton, VA
The TRC Regional Support Analyst will be the interface between the Daikin Applied Chiller factory and our Dakin Applied Service and Sales Representatives, Service Authorized Providers, and Joint Venture Partners. The Regional TRC Support Analyst will provide immediate local, advanced, technical support to DAS regional supervisors and senior technicians to enhance service and minimize or shorten any Daikin Applied Product issues experienced by our customers.
Location:
Remote position. USA East Division Service area (Southeast and Mid-Atlantic).
What's in it for you?
Make an impact at the world's largest HVAC company!
We offer our employees a competitive and comprehensive benefits program including Medical, Dental and Vision along with Paid Time Off, a 401K Savings Plan, and much more!
Work with a group that supports your personal and professional development!
Focus on one Brand and become an expert in Daikin Chillers
What you will do:
Customer Support & Research -- up to 80% of role
Working in a technical call center environment answering approximately 15-30 calls per day (volume tied to season) and 15-30 emails per day from Sales Reps, Contractors, and Daikin Applied Service Team on a variety of issues ranging in complexity which include:
Conducts training sessions in a formal classroom or on the job site in the operations and maintenance of chiller products
Visits job sites, consults, directs and trains service techs, owners and sales reps on product application, maintenance and operation
Visits job sites to diagnose chiller product issues and develop resolutions to those issues
Assists training department with training on new product in a formal setting
Special Projects & Leadership -- up to 10% of role
Handles special projects relating to chiller issues and brings them to resolution
Helps to train and qualify entry level tech response analysts
Working closely with manager on metrics, service opportunities, and manuals
Consults with development engineering regarding product performance and issues
Assists manufacturing engineering with production and quality product issues
Writes service bulletins and service procedures
Collects and evaluates statistical data relating to product and component failures
Evaluates and provides resolution to field service quality issues
Becomes quickly informed of new products their needs and applications
Customer Visits & Training -- up to 10% of role
Qualifications:
Must have:
Associates degree
fifteen or more years of related experience and/or training; or equivalent combination of education and experience.
Demonstrated proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
Experience communicating with clients or internal business partners
Demonstrated research and problem-solving skills
Travel required, up to 40%
Preferred:
Bachelor's Degree in Engineering or related discipline
Commercial HVAC industry or related industry experience
Prior experience working in a Technical Service Desk role
Experience with relationship management, interpersonal, and problem-solving skills
#LI-JB1
Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.
Refer to ID 77962106 when applying |
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