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Customer Service Executive

Location Thailand - Bangkok Category Customer & Technical Support
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JOB DESCRIPTION

MAIN PURPOSE OF ROLE

  • Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
  • Provides information when responding to complex customer inquiries regarding customer accounts and billing.
  • Typically requires in-depth knowledge of multiple products/services.
  • The support provided is not related to assistance with computer technology.

MAIN RESPONSIBILITIES

  • As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
  • Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
  • Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.

QUALIFICATIONS

Education

  • Associates Degree (± 13 years)

 
Experience/Background

  • Minimum 2 years
  • At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience

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Job Id 31101556 Location Thailand - Bangkok Medical surveillance Yes Division AVD Vascular Travel Yes, 20 % of the Time Additional Location Significant work activities Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

CREATING POSSIBILITIES

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INNOVATIVE BENEFITS
We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.
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DIVERSITY & INCLUSION
We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.
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SUSTAINABILITY FOR OUR FUTURE
At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.
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JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.
AN EQUAL OPPORTUNITY EMPLOYER

Abbott welcomes and encourages diversity in our workforce including Minorities, Women, Individuals with Disabilities and Protected Veterans.

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We provide reasonable accommodation to qualified individuals with disabilities. U.S. residents only: To request accommodation, please call 224-667-4913 or email corpjat@abbott.com.