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Customer Service Executive
MAIN PURPOSE OF ROLE
- Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
- Provides information when responding to complex customer inquiries regarding customer accounts and billing.
- Typically requires in-depth knowledge of multiple products/services.
- The support provided is not related to assistance with computer technology.
MAIN RESPONSIBILITIES
- As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
- Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
- Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
QUALIFICATIONS
Education
- Associates Degree (± 13 years)
Experience/Background
- Minimum 2 years
- At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience
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Abbott welcomes and encourages diversity in our workforce including Minorities, Women, Individuals with Disabilities and Protected Veterans.
> EEO (ENGLISH) > EEO (SPANISH) > PAY TRANSPARENCY NONDISCRIMINATION PROVISION
We provide reasonable accommodation to qualified individuals with disabilities. U.S. residents only: To request accommodation, please call 224-667-4913 or email corpjat@abbott.com.