Job Description

Responsibilities:
Responsibilities we trust you to perform:
Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call.
Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers.
Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges.
Makes system changes on delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel.
Reviews and acts upon manufacturer?s warrantied issues, processes service appointments, customer returns and exchanges.
Researches and troubleshoots product issues/questions in order to clarify/avoid potential service issues.
Qualifications:
What you will bring to the table:
2+ years of customer service expereince
Strong oral/written communication skills and ability to professionally interact with internal and external customers
Strong analytical, critical thinking and problem solving skills
Ability to multi-task and work in a fast-paced environment with strong attention to detail
Ability to handle difficult customers with ease
Strong organizational/ time management skills
Ability to type accurately and efficiently, minimum of 35 wpm
Proficiency in MS Office, Outlook and Internet
Ability to work in a team environment
Reliability
Must have stellar customer service skills and be reliable