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Communications Specialist
Date Posted: 05/06/2024
Job #: 3079312
Location: Englewood
Description
Salary: $60-80k, depending on experience
Location: Onsite required daily at our offices in Englewood, CO
Who we are looking for...
Cornerstone Servicing is looking for a Customer Communications Specialist that
is independently responsible for developing and maintaining loan servicing
customer communications. This role will exercise discretion with
identifying, documenting, drafting, mapping, and testing of multiple
communication channels.
Key Responsibilities include:
Independently review and interpret company policies to make decisions on
matters of regulatory compliance, investor guidance, and customer impact
in regard to customer communications
Exercise discretion and apply knowledge to independently draft time-sensitive
communications for loan servicing announcements and messaging for customers
Manage drafting, mapping, and testing of all communication channels
Responsible for exercising discretion by ensuring the content and messaging of
customer communications are engaging and consistent
Perform project management role to establish multiple communication channels
including scripting, chat, SMS, customer website, written
communications, and email
Independently solicit feedback from internal business units and third-party
vendors to obtain communication requirements and changes
Assist with overseeing third party vendors integral to our customer
...
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