Client Solutions Consultant - Global Large Law Firms

Category Sales & Professional Services Careers Job Id JREQ189215 Job Type Full time Remote
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JOB DESCRIPTION

Are you a tech savvy lawyer or a legal savvy technologist looking for your next challenge to transform legal service delivery? Have you experienced first hand the pain points of transaction management and matter collaboration? Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement? If so, HighQ/TR are seeking proactive, enthusiastic and passionate legal solutions consultants to join our Solutions Consulting & Client Success team in Global Large Law.
 

As a Client Solutions Consultant, you will become a HighQ/TR expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at all levels across their business. You will be responsible for helping clients to get the most from new product updates and features as they are released. You will work alongside our other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demoing and talking about our solutions confidently and in detail
 

About the Role


In this role as a Client Solutions Consultant, you will:

  • Align closely with the Product and Solutions teams to understand and be able to articulate the value of the HighQ platform

  • Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases

  • Work with clients to establish their business needs and co-design high value solutions that solve real business problems

  • Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions

  • Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics

  • Regularly speak at industry events and shows, present solutions and provide demos to clients at senior levels

  • Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty

  • Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates

  • Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction

  • Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ 

About You

You're a fit for the role of Client Solutions Consultant if your background includes:

  • Strong legal background, as a lawyer, legal project manager, legal engineer or other similar role

  • Passion about technology and the ability to convince clients about the benefits of digital transformation and new ways of working

  • Excellent presentation and communication skills; articulate, passionate and knowledgeable with the ability to evangelize our products

  • Analytical and creative with the ability to design solutions to solve complex business problems

  • Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators

  • Experience in legal services, customer success, project management or solutions consulting within the Legal sector

  • Experience in customer success or similar roles in the Software as a Service space is highly desirable

  • Experience driving adoption of collaboration, transaction management, project management and content management solutions

  • Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation

  • Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do

  • The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience

#LI-AY1

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700.
This is inclusive of both base pay and any target sales incentive.
Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 04/20/2025.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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