Job Description
The Community Care Coordinator (CCC) works as part of Champ?s care team that provides supportive services & case coordination to address participant needs, act as liaisons between community organizations on behalf of Champ Homes, & its participants, consistently demonstrates professional conduct, & ethical practice while promoting an atmosphere of self-advocacy.
The CCC?s perform a variety of case management services that include, but are not limited to, coaching, referrals, & admission functions. All Care Coordinators & Support Staff, who make up the care team, report to the Lead Community Care Coordinator. CCC?s are responsible to report progress & challenges to the LCCC in a timely fashion. The LCCC will provide guidance & support to the team.
DUTIES & RESPONSIBILITIES:
DIRECT CARE
Assist with referrals & program admissions following Champ?s admission criteria & intake procedures, completing required documentation.
Coordinate participant move ins & program discharges according to admission criteria.
Coordinate participant move outs & the clean-up of rooms, including the moving of furniture as needed.
Work as a part of the care team to provide supportive services & case coordination to address participant needs. Meet with each participant on caseload, at least 1x monthly.
Provide instruction & assistance to participants to obtain needed community support services, including medical care, mental health care, vocational services, etc. Act as a liaison between community organizations on behalf of Champ participants, while promoting an atmosphere of self-advocacy.
Provide instruction & assistance to participants to complete necessary housing applications. Act as a liaison between housing organizations on behalf of Champ participants
Maintain participant housing binders.
Complete required program compliance measures, including community fee payments, alcohol/drug testing, & room-checks, according to policies/procedures, complete required documentation, & report noncompliance to the appropriate staff in accordance with reporting guidelines.
Address participant noncompliance in a timely fashion, according to policies/procedures
Work with participants to address personality conflicts, while following Champ procedures. Complete required documentation & report noncompliance to appropriate supervisor.
On-call coverage as needed. Use discretion & sound judgement to contact additional staff or 911 for assistance in an emergency.
ADMINISTRATIVE
Utilize organizational tracking & reporting measures. Preserve Champ Homes program policy/procedure & program forms. Participate in trainings & meetings, both internal & external, as directed.
Work with care team to identify barriers to meeting case coordination needs. Work with staff to develop & implement programming improvements.
Participate in multi-disciplinary & provider meetings, committees, attend supervision, & trainings, both internal & external, as directed.
Participate in Champ enrichment activities, fundraising & holiday events that may be outside of normal working hours.
Other duties, as required.
QUALIFICATIONS:
Education & Experience: Bachelor?s degree preferred. Minimum 3 years? experience working in social services or comparable field. Behavioral health experience & knowledge of substance use disorders preferred.
Bi-lingual preferred but not required
Proficient with MS Office & Outlook. Excellent verbal & written communication skills with exceptional attention to details.
The ideal candidate needs to be patient, flexible & able to work in a fast-paced environment as a cohesive team member. Candidate must be comfortable, supportive, & able to work with a diverse population.
How To Apply
To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MassHire-CapeAndIslands.com.
