Purpose:
The Vice President of Operations will lead the operations group with their Customer Service Center Managers (CSC), including safety, profit and loss (P&L) responsibility, strategic planning, customer relationships, resource and asset management, operational oversight, technical and pricing input to proposals, and personnel management. The individual will be responsible for developing companywide operational implementation scheduled for new business areas and provide input into the evaluation of new business while ensuring that all special projects are well planned and implemented.
Core Responsibilities:
- Promote operational safety and compliance in all actions.
- Leadership and oversight of Regional VPs of Operations and their CSCs and respective staffing needs.
- Provide analytics and recommendations on upkeep and count of CSC adequate tractor and trailing equipment.
- Collaborate with VP of Sales on new customer set up and risk assessment.
- Engage with customers to drive growth and cultivate relationships as well as help in resolving escalated customer issues.
- Initiate sales revenue by building and expanding operational revenue.
- Support and help establish processes and procedures for optimizing the utilization of equipment in conjunction with information technology tools.
- P&L responsibility and budgeting for entire Operations Department.
- Formulate forecasts and set goals to achieve those forecasts, by CSC, to reach the company objectives.
- Conduct monthly Key Business Objective reviews for each CSC and provide data analytics to Executive Team.
- Measure expenses, retention, and facility conditions for company by providing provide weekly Key Performance Indicators.
- Travel as needed to conferences, customer events, and CSCs throughout the year.
- Collaborate with VP of Sales, VP of Maintenance & Facilities, and VP of Safety, and the Leadership team on strategies to optimize results.
- Performs other job-related duties and responsibilities as may be assigned by the President/CEO.