Job Description

General Statement of Duties: The Programmer/Analyst will assist in the support of the university's administrative computing software systems. The incumbent will provide front line support, and develop and maintain system integrations, ensure data integrity of information systems, and utilize, support, and promote the use of the student information system and related software programs.

Responsibilities:

(E) = Essential

(E) Maintain the University's various database systems including Ellucian Colleague.
(E) Assist in establishing procedures to ensure consistency across the University's databases.
(E) Analyze end user needs and develop systems to improve business processes.
(E) Provide in person and remote support in a timely and effective manner, emphasizing user satisfaction and problem resolution.
(E) Implement new systems and support modifications to existing systems.
(E) Investigate new technologies for use in improving existing information systems.
(E) Serve as liaison to software vendors to communicate and resolve problems and remain current with the direction of software systems.
(E) Plan, organize and manage assigned projects.
(E) Maintain documentation of software systems and processes.
(E) Prepare and generate reports needed for campus departments.
(E) Serve as a technical resource from Information Technology to campus departments.
(E) Provide programming support for system or business process development.
(E) Assist in user training for various systems as needed.
(E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
(E) Responsible for contributing to the WSU Strategic Plan.
(E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
Performs other duties as assigned.


Required Qualifications:
At least 5 years of full-time experience in programming, systems analysis and report generation.
At least 3 years of full-time experience in ERP systems (ex: Colleague, Banner, Jenzebar, PeopleSoft).
Experience with database management systems.
Experience with SQL, Unidata or other query languages.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Ability to pass a thorough background check.

Preferred Qualifications:
Experience with Ellucian Colleague and related products.
Experience with Business Intelligence solutions such as Business Objects Web Intelligence.
Experience with Perceptive Content or other content management systems.
Experience with software integrations using methods such as Web API and ETL.
Knowledge of higher ed principles, practices, and procedures.
Bachelor's Degree

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