42 results for Customer Service Representative in Norwalk, CT

Customer Service Representative We are in search of a Customer Service Representative to join our team in the public and affordable housing industry, specifically located in Meriden, Connecticut. As a Customer Service Representative, you will play a crucial role in managing and resolving inbound calls, maintaining customer service quality in a call center environment, and ensuring accurate data entry. This role offers a long-term contract employment opportunity. Responsibilities: • Efficiently handle inbound and outbound calls from policyholders• Provide high-quality customer service to resolve inquiries and issues• Maintain accurate records of customer interactions and transactions• Assist an account executive administratively in managing a certain territory of policy holders• Undertake property and general liability insurance directly• Use account management software (AMS) and insurance systems (One Shield) for effective work management• Maintain a strong understanding of property and casualty insurance• Conduct data entry tasks with precision and accuracy• Utilize Microsoft Excel and Word for various administrative tasks• Uphold fair housing law principles in all interactions• Utilize email correspondence for effective communication with policyholders and team members• Deploy basic office skills for efficient work management• Contribute to a high performing, welcoming, and results-oriented team culture.

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Customer Service Representative We are offering a contract employment opportunity in the Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. Responsibilities:<ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul>

Customer Service Representative We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team. Responsibilities: • Efficiently process customer orders on a daily basis• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date• Provide support to a high performing team of customer service representatives• Handle a high volume of work, including emails and other correspondence• Utilize SAP or similar ERP systems for various tasks• Engage in both inbound and outbound customer service calls• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations• Oversee account management, ensuring customer satisfaction and retention.

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, located near Woodland Park, New Jersey. As a Customer Service Representative, you will play a crucial role in managing customer interactions, processing orders, and maintaining an accurate record of customer data. Responsibilities:• Ensure accurate and efficient processing of customer orders• Handle inbound and outbound calls, effectively addressing customer inquiries• Maintain a clear understanding of company's customer service policies• Update customers on their orders in a timely and detail-oriented manner• Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information• Efficiently assist with damage reports and take necessary action• Utilize Microsoft Excel and Word for data entry and email correspondence• Undertake multi-tasking activities, including order entry and inventory management

Customer Service Representative We are seeking a Customer Service Representative to join our team. Based in Hicksville, New York, this role plays a crucial part in our operations, managing customer inquiries, ensuring accurate record keeping, and facilitating smooth data entry processes. This position offers a contract to permanent employment opportunity within our industry. Responsibilities: • Professionally and promptly address incoming customer calls • Uphold outstanding customer service standards within a call center setting • Secure accurate and efficient data entry for all customer interactions • Manage email communications with customers, providing prompt and suitable responses • Handle both incoming and outgoing calls, upholding a high degree of professionalism • Use Microsoft Excel and Microsoft Word to keep customer records and process information • Accurately input customer orders into the system • Arrange appointments for customers when required • Supervise and manage customer accounts, implementing appropriate actions as needed.

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

Customer Service Representative OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance </li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary </li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Account Coordinator/Customer Service We are extending an opportunity for a detail-oriented Account Coordinator/Customer Service individual to be a part of our team, based in Secaucus, New Jersey. The individual will be instrumental in handling customer applications, maintaining accurate customer records, and addressing customer inquiries. They will also oversee customer accounts and take necessary actions. Responsibilities:• Efficiently manage customer queries and concerns.• Handle interactions with sales representatives managing accounts.• Work in collaboration with credit and sales delivery teams.• Thoroughly research complex issues to provide solutions.• Ensure detailed attention in managing SAP and contract creation.• Oversee inventory blocks, holds, and allocations.• Effectively manage tickets.• Coordinate with vendors.• Use retail e-commerce skills for order entry and management.• Utilize Customer Service expertise to enhance customer satisfaction.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Executive Secretaries and Administrative Assistants Our Long Island client within the government sector is currently seeking an Executive Assistant to support their C Suite team. Excellent opportunity to grow within a detail oriented organization! Responsibilities: • Conduct research tasks as required, ensuring accurate and timely results • Handle information requests from both internal and external stakeholders • Perform clerical duties such as preparing correspondence and receiving visitors • Arrange conference calls and schedule meetings effectively • Act as the supervisor’s personal representative in routine contacts with other executives and the public • Screen incoming correspondence, referring to appropriate staff and following up to assure timely response • Perform special assignments and studies as directed by the supervisor • Oversee office administration tasks to ensure smooth operations • Maintain business communication standards, including proper grammar, punctuation, and spelling • Ensure timely and effective customer service and communication.

Collections Representative Expanding New York City organization is seeking a Collections Representative for our client's dynamic team. If you have 1+ years of collections experience, excellent communication skills, and enjoy problem-solving, this could be the perfect opportunity for you! Responsibilities:<ul><li>Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts.</li><li>Negotiate payment terms and set up repayment schedules that align with company policies.</li><li>Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients.</li><li>Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.</li><li>Partner with internal teams to address client concerns and deliver a positive customer experience.</li><li>Support monthly reporting and meet individual and team collection goals.</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in NORWALK, Connecticut. In this role, you will be the initial point of contact, handling various administrative tasks, and contributing to a welcoming environment. This position is based in a dynamic workplace setting where the emphasis is on superior customer service. Responsibilities: • Manage the reception area, ensuring it remains tidy and inviting. • Handle incoming and outgoing mail, packages, and deliveries with utmost efficiency. • Attend to, screen, and forward phone calls while maintaining a courteous and detail oriented manner. • Schedule appointments and coordinate calendars for meetings and conference rooms. • Greet and welcome guests, fostering a positive and detail oriented atmosphere. • Be responsible for the smooth processing of customer applications. • Maintain up-to-date and accurate customer records. • Resolve customer inquiries effectively and promptly. • Monitor customer accounts and initiate appropriate action when necessary.

General Office Clerk We are offering a temporary employment opportunity for a General Office Clerk in the Real Estate & Property industry, based in the Bronx, New York. As a General Office Clerk, you will be responsible for a variety of tasks, from welcoming guests to managing data, arranging meetings, and ensuring smooth office operations. Responsibilities:• Warmly greet and direct guests upon their arrival at the office.• Manage daily, weekly, and monthly agendas, and coordinate new meetings and appointments.• Accurately create and manage data entries.• Prepare and distribute various documents such as correspondence, reports, memos, flyers, and forms for the department.• Receive, sort and distribute daily mail and deliveries efficiently.• Ensure smooth office operations by performing additional tasks and responsibilities as required.• Organize files and documents in an efficient and systematic manner.• Use Microsoft Word, Excel, and Outlook to perform necessary tasks.• Schedule appointments and meetings as necessary.• Handle shipping functions as part of office operations.

Sr. Receptionist We are offering a short term contract employment opportunity for a Sr. Receptionist in New York, New York, United States. This role lies at the heart of our operations, where you will be the face of our company, ensuring a hospitable environment for visitors and assisting with vital administrative tasks. Responsibilities: • Serve as the primary point of contact for visitors, ensuring a warm and detail oriented welcome • Efficiently manage the reception desk and switchboard operations • Proactively liaise with partners and attorneys regarding visitor arrivals • Coordinate and book conference rooms for internal staff using our event management system • Oversee the ordering and coordination of catering services, communicating effectively with vendors • Maintain a composed demeanor in a busy environment, managing a high volume of visitors • Provide administrative support, including maintaining accurate logs and records • Utilize Microsoft Word, Excel, and Outlook for administrative tasks and communication • Prioritize tasks effectively to ensure a smooth flow of office functions • Collaborate within a team environment, wearing multiple hats as required.

Medical Collections Specialist Medical Collections Working with insurance companies and patient to rectify past due payments Resolve any billing issues contact customers to set up payment plans • Speaking with patients • Out of network processes • Request medical records and read denials • Understanding the EOBs vs ERA • Good customer service skills Working with patients and insurance companies

Receptionist We are seeking a Receptionist for our healthcare facility based in NORTHPORT, New York. In this role, you will be expected to manage a variety of clerical tasks, including answering incoming calls and welcoming visitors. Additionally, you will be responsible for maintaining order in a busy medical office environment, offering a short-term contract employment opportunity. Responsibilities• Handle incoming calls professionally and efficiently, directing them to the appropriate personnel or department• Meet and greet visitors, providing excellent customer service and ensuring a welcoming environment• Perform light clerical duties such as filing, photocopying, and data entry• Maintain a clean and organized reception area to enhance patient experience• Assist in maintaining accurate patient records and scheduling appointments as required• Collaborate with medical staff to ensure smooth office operations• Support other administrative tasks as needed to ensure efficient office operations.

Sales Support Coordinator Sales Support CoordinatorDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite, 5 days per week in office* Robert Half has partnered with a manufacturing organization in their search of a Sales Support Coordinator to join their operations team. Ideal candidates will have 2+ years of account management / customer or vendor services / inside sales experience, ERP and/or CRM software experience, and be comfortable communicating throughout the day via phone and email with internal and external partners. Responsibilities:• Accurately quote and process orders, keeping customers informed about supply chain delays and expected delivery dates.• Work closely with the Sales and Specialists teams to enhance customer satisfaction.• Proactively manage open quotes, ensuring they are closed before expiration.• Regularly review customer open order reports and take necessary actions, especially for items at risk of not meeting the promised delivery date.• Maintain the Enterprise Resource Planning (ERP) back-order report efficiently.• Assist in maintaining the Customer Relationship Management (CRM) system.• Live and demonstrate our core values of Passion, Respect, Initiative, Dependability, and Ethical.• Complete vendor product training as required.• Utilize communication skills to interact effectively with team members and customers. Our clients offers a robust health insurance, 401k match, and paid time off package for all employees. Starting base salary will depend on prior work experience. For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.

Sales Development Representative Sales Development RepresentativeDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite, 5 days per week in office* Sales Development Rep opportunity open due to growth with a great organization! This is an ideal opportunity for a self-motivated, driven recent graduate looking to get their foot in the door for a business-related position with a reputable company! Responsibilities• Enhancing the prospect database by identifying and adding potential customers• Collaborating with the Business Development team to identify and assess prospects based on their experience in the relevant field• Providing initial sales support to the team• Actively generating leads to expand our customer base• Ensuring the leads have experience in the relevant field and have potential for business growth• Assisting with other sales support activities as required. This position offers a base salary (non-commission), 401k match, and paid-time off for all new-hires. For immediate consideration, please apply today and/or email your resume to: Drew.Schroll@RobertHalf com. All inquiries will remain confidential.

Senior Credit & Collections Analyst Senior Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you an experienced Credit & Collections professional looking for a dynamic role in an international, employee-friendly environment? Our global company in Bergen County is seeking a Senior Credit and Collections Analyst to take the lead in managing accounts receivable processes, ensuring financial stability, and driving business success. What You’ll Do:<ul><li>Lead the collection of past-due accounts across multiple locations, ensuring timely resolution.</li><li>Review and release sales orders on credit hold while assessing customer creditworthiness.</li><li>Conduct detailed A/R aging analysis and assist in evaluating bad debt accounts.</li><li>Review wire payments and accurately apply them to customer accounts.</li><li>Assist in determining and assigning payment terms for all service centers.</li><li>Prepare and present monthly A/R reports to management.</li><li>Collaborate closely with A/R teams, inside sales representatives, and customers to resolve payment discrepancies and disputes.</li><li>Identify process improvements to enhance efficiency in credit and collections operations.</li><li>Handle administrative tasks and contribute to special projects as needed.</li></ul>

CTO - Chief Technology Officer We are offering an exciting opportunity in the dynamic AdTech industry in New York, New York, United States. As our new CTO - Chief Technology Officer, you will play a pivotal role in shaping our technology strategy and building a high-performing engineering team. This role not only requires deep understanding of software architecture and design patterns but also hands-on development experience. Responsibilities: • Lead the development and implementation of our technology strategy. • Build and mentor a highly effective engineering team. • Drive a product-led engineering culture within the organization. • Maintain hands-on involvement with backend and frontend development, using languages such as Golang and frameworks like React.js. • Ensure the scalability and high-availability of our systems. • Leverage your deep understanding of software architecture and design patterns to build robust systems. • Utilize your experience in AdTech or MarTech to create significant business value. • Apply your knowledge of SOA - Service-Oriented Architecture and Application Architecture in daily tasks. • Use Google Cloud Platform for various technical solutions. • Implement B2B2C and B2C Marketing strategies in our technology roadmap. • Contribute to the company's growth and profitability through your technical leadership.

Accounting Clerk We are offering a contract for permanent employment for an Accounting Clerk. This role mainly involves managing account transactions, processing customer applications, maintaining precise customer records, and addressing customer inquiries. Responsibilities: • Manage the Purchase Card Program which includes following up on open items, providing account maintenance, and supplying the monthly upload file to the GL team.• Oversee daily bank activities including posting to the GL system daily, handling positive pay uploads and exceptions, managing remote and branch deposits, downloading monthly bank statements, and dealing with online banking activities such as wires, transfers, and ACHs.• Handle check inquiries and stop payments.• Execute monthly transfers from the rep payee accounts for p card reimbursements.• Process monthly Personal Needs Allowance (PNA), rents, Individual Service Strategy (ISS) grants, and reimbursements.• Collaborate with the Entitlements Team to ensure accuracy.• Record and track all Social Security revenue and deposits.• Calculate monthly PNA and Client Rent.• Report monthly wages to Social Security.• Recover Supplemental Nutrition Assistance Program (SNAP) benefits monthly

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