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ACADEMIC ADVISOR - ACADEMIC OPERATIONS
 

ACADEMIC ADVISOR - ACADEMIC OPERATIONS
Req #: 242413
Department: SCHOOL OF SOCIAL WORK
Job Location: Seattle Campus
Posting Date: 02/26/2025 
Closing Info: Open Until Filled 
Salary: $5,000 - $6,500 per month 
Other Compensation:  
Shift: First Shift 
Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. 

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. 

The School of Social Work has an outstanding opportunity for an Academic Advisor-Academic Operations to join their team.

POSITION PURPOSE
Provide academic advising services to students in the School of Social Work. Coordinate services and information with other UW offices, including Office of Minority Affairs/Diversity, the Graduate School, the Office of Disability Resources for Students, the Registrar, and Continuum College. Provides administrative support for student services processes.  Assist with planning and carrying out School of Social Work programs, including new student orientations/welcome events, workshops, and the Social Work graduation ceremony.

POSITION COMPLEXITIES
The position provides high-level administrative, management, and support for students, faculty, and the Director of Student Services in order to effectively operate and communicate comprehensive academic information. This position impacts registered students in both realms of student life and academic affairs at the School of Social Work. Interactions and communications that this employee has with students, staff, faculty and other campus units impacts the reputation of both the School and the University.

POSITION DIMENSIONS AND IMPACT TO THE UNIVERSITY
This position has significant impacts upon both incoming and current students, helping transition students into the academic programs, provide direct advising and support for students to assist them to graduation, and assists in administrative tasks that help the unit run smoothly.  This employee will interact with faculty and staff at all levels within the school as well as staff/faculty in other units and vendors in outside companies.

WORKING CONDITIONS
  • Located on the Seattle Campus, this position will include some evening and weekend work. The amount will differ with whether the position is  working with the full-time or our part-time evening/weekend/hybrid students. 
  • Minimally, the position will help out with registration 1-2 times/quarter, which includes being logged in at either 6am or midnight for about an hour. 
  • The position will also help out with events happening in the evening, usually 1-2 times per month.
  • The advisor working with the evening/weekend/hybrid cohort of students will additionally shift hours to work usually 1 evening/week during academic quarters and up to four Saturday mornings each quarter.

    DUTIES AND RESPONSIBILITIES

    Academic Advising and Student Support
  • Serve as an advisor/counselor on issues concerning progress and completion through the program components and University policies.
  • Inform and advise students on MSW Program and Graduate School policies and procedures.
  • Respond to student inquiries within 3 business days by email, phone, in-person, and Zoom.
  • Provide appointments and drop-in advising on a regular basis.
  • Work collaboratively with other MSW advisors to build a strong community within our programs.
  • Advise students about complex program requirements based on when they entered, what program they are in, and requirements they have completed.
  • Advise students about classes and registration.
  • Advise students on personal challenges and how it relates to their academic progress and plan of study.
  • Create individual, revised plans of study when a student needs to take leave from the program.
  • Reach out proactively to students who are struggling to work through what their options are and what supports might be helpful.
  • Work closely with SSW Admissions to coordinate communications to incoming MSW students and manage onboarding of those students.
  • Act as lead advisor for a cohort of students.
  • Communicate and work closely with Program Office, SSW instructors and Field Faculty members as needed as it relates to student progress.
  • Make referrals to appropriate campus resources when necessary.
  • Inform students on career and professional development opportunities.
  • Assist students with financial and funding resources as well as grant opportunities within the University and through external agencies.
  • Provide information by workshops or presentations, to groups of incoming and continuing students.
  • Create and maintain content on both the student services website and the Canvas sites to provide timely and accurate information to students.
  • Provide support and direction to up to 15 student groups within the School of Social Work.

    Program Development and Management and Academic Operations
  • Lead for implementation of Element 451 CRM and provide continuing support and serve as unit expert/lead for CRM.
  • Managing imports and exports, setting up workflows, etc.
  • Create a training manual and train others in student services to be able to do the communications and basic functions of E451.
  • Provide consistent management of E451 (regular imports, de-duplicating records, etc.)
  • Providing training and consultation with other student services staff.
  • Will also provide support for student programming and events, both small and large, including orientations and graduations.

    Miscellaneous
  • Additional duties as required to support the mission and strategic plan of the School of Social Work.

    MINIMUM REQUIREMENTS
  • Bachelor's degree required Social work, Counseling, Education, or related field.
  • Three years of culturally competent academic advising experience with students in a diverse higher education setting.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    ADDITIONAL REQUIREMENTS
  • Strong organizational skills to include efficiently managing multiple priorities in a fast-paced, team-based environment.
  • Excellent written, verbal and interpersonal communication skills to create and edit written/online materials.
  • Excellent customer service skills and the ability to establish and promote a welcoming atmosphere.
  • Ability to relate effectively with a diverse range of people, including diversity in sex, age, class, race, ethnicity, national origin, religious affiliation (or lack thereof), immigration status, disability status, gender identity or sexual orientation.
  • Previous extensive experience developing and working with CRMs, preferably Element 451.
  • Fluency in Microsoft Office Suite, especially excel, and computerized record-keeping systems.
  • Strong ability to handle highly sensitive and confidential information with discretion and professionalism.
  • Very strong attention to details in both written form and on project management.
  • Demonstrated problem-solving and systems design/improvement experience in complex systems.
  • Experience working in a team environment under general rather than close supervision.
  • Demonstrated excellent judgment in sensitive situations.
  • Demonstrated ability to work independently, take initiative.

    DESIRED QUALIFICATIONS
  • Masters degree in Social Work, Counseling, Education, or another related field.
  • Experience in developing and administering programs for student recruitment, support and retention, such as academic tutoring, study skills, personal and career counseling, and other academic assistance.
  • Experience working in higher education.
  • Knowledge of UW degree requirements.
  • Familiarity and comfortability with integrating data to drive decision making for resources and supports for students.
  • Experience with event planning, especially large-scale events, for the programming position.
  • Knowledge of UW administrative systems such as SDB, EARS, DARS, MyGrad, and BI Portal/EDW.
  • Experience and comfort in using software programs such Canvas, WordPress, Blogger, Screen capturing software and/or similar applications.

    Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

    • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.