WI3665688

1

First Shift (Day)

40

JOB REQUIREMENTS: This is a contract opportunity and will be onsite in
Green Bay. There could be some opportunity for a Hybrid schedule down
the line. The IT Help Desk Technician provides solutions to our
employees that will rapidly restore normal service operation. This
position is responsible for 1 st level IT support which may include
Incident/Service Request recording, Problem Management, Knowledge
Management, and escalation and follow-up for IT supported products and
services in accordance with documented standards and procedures.
Position requires a broad level of technical skills and decision making.
Tactical / Technical Meets or exceeds department goals for initial
contact resolution of issues and requests. Troubleshoots issues and
notifications of system problems. Ensures appropriate and accurate
escalation of issues that require resolution by other support groups.
Provides Help Desk coverage adhering to standard operating procedures
and defined processes with ability to work independently as needed.
Provides follow-up to employees with hardware, software, application or
process issues, to ensure productivity of all Schreiber Foods employees.
Informally trains employees on the effective use of technologies at
Schreiber including computer, conferencing equipment, mobility, voice,
network connectivity, and various software applications. Ensures
Knowledge Base is updated with current information. In depth knowledge
of MS Office applications. Strategic Participates in small IT projects.
Utilizes the Ivanti Service Management tool to provide trend analysis
and recommendations for support improvements. Beacon Hill is an Equal
Opportunity Employer that values the strength diversity brings to the
workplace. Individuals with Disabilities and Protected Veterans are
encouraged to apply. If you would like to complete our voluntary
self-identification form, please click here or copy and paste the
following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is
voluntary and will not affect your opportunity for employment, or the
terms or conditions of your employment. This form will be used for
reporting purposes only and will be kept separate from all other
records. Company Profile: Beacon Hill Technologies, a premier National
Information Technology Staffing Group, provides world class technology
talent across all industries utilizing a complete suite of staffing
services. Beacon Hill Technologies\' dedicated team of recruiting and
staffing experts consistently delivers quality IT professionals to solve
our customers\' technical and business needs. Beacon Hill Technologies
covers a broad spectrum of IT positions, including Project Management
and Business Analysis, Programming/Development, Database,
Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions,
Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon
Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.beaconhillstaffing.com We look forward to working with you.
Beacon Hill. Employing the Future (TM) \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkyODg3Ljg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t
This position is listed by a private employment agency. The agency is
the legal employer. No fee will be charged of the job applicant.

Attn: Human Resources - BEACON HILL STAFFING GROUP LLC
250 E Wisconsin Ave Ste 1075
GREEN BAY, WI 54304