Principal Engineer, Xfinity Mobile Network Operations
Philadelphia, Pennsylvania
Overview
Our analysts transform data into meaningful insights that drive strategic decision making. They analyze trends, interpret data, and discover opportunities. Working cross-functionally, they craft narratives from the numbers - directly contributing to our success. Their work influences key business decisions and shape the direction of Comcast.
Success Profile
What makes a successful Principal Engineer, Xfinity Mobile Network Operations at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Good Listener
- Problem Solver
- Organized
- Collaborative
- Perceptive
- Analytical
Responsibilities
Principal Engineer, Xfinity Mobile Network Operations
Job Summary
Our Xfinity Wireless network team is looking for a professional Mobile Wireless Network Operator with profound skills in E2E data and voice call architecture, operations, and management of OSS/BSS functions to join our continued growth. The ideal candidate possesses knowledge of KPI analysis, incident management, and dashboard development, complemented by technical capabilities in developing sensors and applying machine learning models for proactive analysis of network issues.Job Description
This is an opportunity to work on the cutting edge of mobile network operations, applying both technical and analytical skills to enhance network performance and customer experience.
This role is based in the Comcast Technology Center in downtown Philadelphia, PA. It is not eligible for remote/virtual employment.
Key Responsibilities:
Network Operations & Architecture
- Operate, maintain, and optimize the mobile wireless network, focusing on E2E data and voice call architecture.
- Operate and manage OSS/BSS functions to ensure smooth network operations.
- Good working knowledge of OSS/BSS, including but not limited to provisioning gateways, eSIM/SIM provisioning servers, entitlement services and other service assurance functions
- KPI Analysis & Proactive Analytics
Analyze network KPIs for trending, extracting actionable insights, and conducting proactive network management.
- Design and refine meaningful KPIs from network metrics for improving monitoring and predictive analytics.
Dashboard Creation & Network Monitoring
- Design and maintain the dashboards that monitor network health by collecting metrics from various network elements.
- Real-time visibility of network performance to support quick decision-making on issues at hand. Incident Management & Troubleshooting
Utilize incident management tools, such as ServiceNow, to track, manage, and resolve network incidents.
- Investigate networkissues through log analysis and root cause inference using advanced skills in troubleshooting to maintain high reliability of the network.
Sensor Development & Data Collection
- Develop and deploy sensors in Python or Golang that collect data from various internal and external applications.
- Leverage sensors to improve data gathering with greater accuracy and provide deeper insight into network performance.
Predictive Analytics & Machine Learning
- Design, train, and deploy machine learning models analyzing issues in the network for improving wireless experience.
- Utilize the models developed for deep root-cause analysis, issue prediction, and improvement in customer experience.
Requirements:
- Technical expertise: Proficient in E2E data and voice call architecture, OSS/BSS operations, network KPIs, and incident management tooling like ServiceNow.
- Dev Skills: Sensor development and building data extraction for the network in Python or Go.
- Analytical Skills: Strong background in Network Troubleshooting, Log Analysis, and Root Cause Investigation.
- Troubleshooting skills: Strong background in defining KPIs for end-to-end service assurance, define thresholds for alerting to prevent system meltdown. The candidate should have good expertise in developing solutions for automated issue remediation.
- Data Analysis & Machine Learning: Create and train models that analyze issues within the network and work to improve wireless user experience.
- Experience in dashboarding and visualization in building and maintaining dashboards to visualize network health and key metrics using Grafana, Elasticsearch and Prometheus.
- The candidate should have good expertise in High Availability Architecture to meet the SLAs
- Candidate should have hands on expertise on Load balancing architecture, DNS routing policies and upgrade architecture for micro services using CICD pipelines for on-premise and cloud workloads.
- Excellent exposure in developing secure End to End architecture in public cloud infrastructure
Preferred Qualifications
- Experience in a wireless network and deep understanding of network functions and their metrics.
- Good understanding of Kubernetes (Managed or Self-hosted) is an added advantage
- Machine learning tool and framework experience to drive predictive analytics into network operations.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Mobile Telecommunications; Technical Solutions; ServiceNow Platform; Troubleshooting
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
Hear from our people
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“I love that Comcast has granted me the opportunities that I have. The company has done a lot to put me in the position that I’m in and I’d like to continue to give back to that.”
Matthew Data Analyst/Eng 1, Software Dev & Eng
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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