Job Description

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Schedule Details: Hours 8:30 - 5; May vary with clinic needs.

Performs administrative support, coordinates day to day activities and triage functions for multiple adult and child practitioners, as well as projects and/or programs they support.

Major Responsibilities:
~ Under the supervision of the lead coordinator conducts telephone screenings according to established program policies and procedures. ~ Accepts telephone, fax and email referrals from PCP offices, other agencies, etc.
~ Responsible for patient intake process including, but not limited to registration functions, insurance verifications, co-payment process, and scheduling.
~ Assists lead coordinator with development and maintenance of patient master schedules.
~ Gathers necessary medical record and medication information as appropriate and forwards to appropriate clinician.
~ Makes appropriate referrals to community agencies according to established guidelines.
~ Maintains case file documentation both in electronic and paper format documents and numbers each case in department electronic database.

Position Qualifications:

Required:
~ High school diploma or equivalent with additional specialized courses required.

Preferred:
~ Associates Degree, in Psychology or Human Services desired.

Experience/Skills:

Required:
~ Minimum of three years of related work experience.
~ Knowledge of medical terminology, health and wellness and healthcare office experience required.
~ Ability to work independently while prioritizing workload. Excellent verbal and written communication skills required. Strong attention to detail and ability to maintain confidentiality.

Preferred:
~ Demonstrated expertise utilizing various software applications, including Microsoft Office applications, word processing, spreadsheet, presentation graphics, and database utilization preferred.
~ Medical system software, IDX, Allscripts, and insurance verification software strongly preferred.

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