Business Operations Analyst - Enterprise Access and Innovation |
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UW MEDICINE - ENTERPRISE ACCESS & INNOVATION has an outstanding opportunity for a Business Operations Analyst
Work Schedule DEPARTMENT DESCRIPTION The Business Operations Analyst is an operational subject matter expert providing technical and operational support for ambulatory patient access functions and systems with sole responsibility for Cadence Centralized Scheduling and MyChart Scheduling. Business Operations Analyst on Enterprise Access and Innovation team will partner with clinic leaders to implementing template best practices and standards for all ambulatory patient access improvements. Business Operations Analyst will help clinics make progress towards improving patient access and the patient experience by increasing ambulatory visits, clinic capacity, late cancellations, and address no-shows. The incumbent proactively identifies operational processes and potential technical system enhancement opportunities to assist front end with operational changes, process improvement, technical changes and overall change management activities and communication. The Business Operations Analyst serves as the IT liaison to evaluate and propose solutions to address specific department and user needs for Cadence, Referral, and Mychart scheduling tools. The position is responsible for creating and disseminating change notices to end users and adhering to change control procedures and practices. The analyst supports work within the Digital Front Door engagement and Referral Optimization Committee. The Business Operations Analyst coordinates the operational planning, design recommendations, support documentation, testing and implementation of operational solutions using defined change control methodology. The Business Operations Analyst focuses first on issue resolution logged via the helpdesk system, triages system change requests, collaborates with clinics for all Cadence template needs. The Business Operations Analyst is responsible for development and deployment of all assigned system support documentation, including interactions between systems, cross functional diagrams, test plans and testing when necessary, responding to user inquiries and issues, and providing support of software solutions during go live implementations. PRIMARY JOB RESPONSIBILITIES The successful candidate will be a subject matter expert (SME) in Epic Cadence, Referrals, and Ambulatory Patient Access Center Operations workflows • Improve the patient experience by reducing lead time and wait time • Improve the provider experience by creating efficient patient throughput REQUIRED QUALIFICATIONS OR AND OR ABOUT UW MEDICINE – A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. |
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Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. |
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Business Operations Analyst - Enterprise Access and Innovation