- Assist supervisor with identifying individual and team performance trends
- Provide performance coaching in partnership with supervisor
- Pull and review calls to aid in issue resolution and coaching opportunities
- Provide follow up training to individuals and teams as needed
- Answer any questions/concerns from Customer Care or Intake regarding client accounts or internal practices/processes
- Provide Representatives guidance to de-escalate clients and handle the calls directly as needed
- Provide support for new hire training as scheduled
- Work email inboxes for client emails, phone rep emails and intake emails
- Participate in Monthly Survey Calls
- Work assigned tasks in CRM
- Approve working Reships as needed
- High School Degree or equivalent education and experience
- In-depth knowledge of Mom’s Meals Customer Care policies and procedures
- Advanced computer skills – Microsoft Office Suite, with focus on Word, Excel, Outlook, and PowerPoint
- Excellent verbal, telephone, and written communication skills
- Effective decision making ability regarding day-to-day issues
- Ability to handle sensitive situations with discretion
- Consistently demonstrate Mom’s Meals Core Values
- Professional, positive, and enthusiastic attitude
- Strong attention to detail and outstanding judgment
- Excellent listening and feedback skills
- Ability to work well in a team environment
- Strong analytical skills
- Exceptional problem-solving and decision making skills
- Above average dependability and attendance
- Ability to handle sensitive situations with discretion
- Self-motivated and task oriented
- Six months of experience in Mom’s Meals Customer Care
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our Mission
Improving Life Through Better Nutrition at Home
Core Values
Teamwork
Relentlessly Dependable
Appreciation & Respect
Innovation & Constant Improvement
Delivering Excellence
Company Overview
Mom’s Meals is a home-delivered meal service providing fully-prepared, refrigerated meal solutions directly to homes nationwide. For over 20 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to make a difference, Mom’s Meals could be the place for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join our team.
Equity & EOE Statement
At Mom’s Meals, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Effective Date: April 4, 2024
PurFoods, LLC and our affiliated companies (“PurFoods,” “we,” or “us”) are committed to protecting your privacy and are providing the following details regarding how we collect and use the personal information of California residents who are PurFoods employees, independent contractors, job applicants, owners, directors or officers (and their emergency contacts and recipients of employment benefits) (each a “California Employee”).
We are providing this information under the California Consumer Privacy Act. Please read this Privacy Notice to California Employees carefully and provide it to your emergency contacts and recipients of employment benefits.
PurFoods may collect the following categories of personal information:
- Identifiers, such as name, contact information, online identifiers and Social Security numbers and other government-issued ID numbers;
- Personal information, as defined in the California customer records law, such as name, contact information, education information, employment history, financial information and medical and medical insurance information;
- Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, request for leave and marital status;
- Biometric information, such as fingerprints;
- Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
- Geolocation data, such as device location, vehicle location and IP location;
- Audio, electronic, visual, and similar information, such as photographs or audio or video recordings created in connection with our business activities;
- Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services;
- Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
We use California Employee personal information for the purposes of operating, managing, and maintaining our business, managing our workforce, and accomplishing our business purposes and objectives, including for example, using personal information to:
- Manage workforce activities and personnel generally, including for recruitment, background screening, performance management, career development, payments administration, employee training, leaves and promotions;
- Perform identity verification, accounting, audit, and other internal functions, such as internal investigations;
- Administer hiring, promotion, and discipline;
- Manage payroll, wages, tax forms and filing, expense reimbursements, and other awards such as stock options, stock grants and bonuses, and provide healthcare, pensions, savings plans and other benefits;
- Calculate insurance and other employee benefits;
- Notify family members in case of an emergency;
- Maintain and secure our facilities, equipment, systems, and infrastructure;
- Protect the health and safety of our workforce and others, and conduct risk and security control and monitoring;
- Conduct research, analytics, and data analysis to assist in planning succession and to ensure business continuity, as well as to design employee retention programs and diversity initiatives;
- Provide an efficient means for personnel to obtain the contact information of their colleagues so they may contact them;
- Monitor use of IT infrastructure, internet access, and electronic communication for unauthorized, unlawful, or inappropriate use;
- Record phone calls for training, quality assurance, and legal compliance purposes;
- Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management;
- Obtain legal advice and establish, exercise or defend legal rights, and act on collection and discovery requests in the context of litigation, government investigations or regulatory audits or inquiries; and
- Comply with law, legal process, investigations, internal policies and other requirements such as income tax deductions, monitoring, record-keeping and reporting obligations.
We reserve the right to amend this Privacy Notice to California Employees at our discretion and at any time. When we make changes to this Privacy Notice to California Employees, we will post the updated notice on this webpage with a new “Last Updated” date.
