Rep, PSC Registration
Puerto Rico
At a glance
At Quest, phlebotomists apply their expertise and our cutting-edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn–all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life-long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.
“The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health.”
- Jamie Moniello, Phlebotomist, Float
Success profile
What makes a successful candidate? See if you have what it takes.
- Adaptable
- Compassionate
- Detail-oriented
- Efficient
- Patient
- Understanding
See how your career can grow
At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on-the-job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long-term, rewarding career paths here. Here is just one example of a career path you can take.
- Patient Services Representative Patient Services Representative
- Sr. Patient Services Representative Sr. Patient Services Representative
- Patient Services Group Lead or Trainer Patient Services Group Lead or Trainer
- Patient Services Supervisor Patient Services Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
- Greet customers appropriately. Treat all customers in a courteous manner
- Ensure patient registration is completed accurately and on time
- Data entry as needed
- Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
- Handles customer inquiries by telephone and in-person
- Collects payment, if applicable.
- Maintains required records and documentation.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Assists with compilation of monthly statistics and data.
- Performs basic clerical duties, i.e. filing, faxing, preparing mail.
- Demonstrates organizational commitment and values of Quest Diagnostics
- Adheres to departmental and company policies
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Completes all required training.
- Orders necessary supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
QUALIFICATIONS
Required Work Experience:
- One year customer service experience
- Keyboard/data entry and PC experience
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Extensive use of phone and PC.
- Prolong standing/sitting
- Fine dexterity with hands/steadiness.
- Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
- Talking
- Vision - requires constant mental visual attention to details.
- Walking
- Balancing 9. Bending/Kneeling
- Pushing/Pulling
- Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
- Medical Terminology preferred.
Skills:
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
- Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Type at least 30 WPM, accurately. PC skills and MS Office applications.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.