Job Description

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community
health center. HealthFirst Family Care Center, Inc. The Heart of Our Community provides
comprehensive services including adult/pediatric medical care, health education, health assessment and
screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric
dental care. We are currently seeking a motivated, Full-Time (40 Hours Per Week) Medical Patient Service
Representative that enjoys working with culturally diverse children and families in providing
comprehensive patient care.
Medical Patient Service Representative Summary
This position is responsible for registering existing and new patients according to policies and procedures
that facilitate patient flow, patient information, co-payment collection, insurance verification; provide
reception, patient registration and Medical Records services that support the operation of the health
center; answer incoming phone calls utilizing Health Center policies to solve patient issues and directing
calls as needed.
Schedule
Mon, Tues, Wed, Fri: 8:30 am  5:00 pm
Thurs: 9:30 am ? 6:00 pm
Required Qualifications
1. Must submit a CORI release form and demonstrate proof of being free from disqualifying
information.
2. Strong computer knowledge.
3. Excellent verbal and written communication skills.
4. Extraordinary customer service skills.
5. Ability to handle confidential information in a professional manner and in accordance with HIPAA
guidelines.
6. Ability to use multiple telephone lines.
7. Must have a minimum of a High School Diploma or equivalent.
8. Health Information, Medical Office or Medical Secretary preferred.
9. Experience working with Electronic Medical Records preferred.
10. Experience working in a healthcare environment within Reception or Registration is a strong plus.
11. Bilingual skills (English, Spanish/Portuguese) preferred.
Competencies
1. High level of customer service and a positive approach to work with patients. Projects positive
attitude about the department and the health center, and offers services to ensure positive
experience.
2. Ability to maintain an organized work area and work collaboratively as a member of a team.
3. Must possess excellent oral and written communication skills and time management skills to
effectively communicate with patients.
4. Experience working with E- Clinical Works.
5. Strong knowledge of Medical insurance covered required.
6. Ability to handle confidential information in a professional manner.
7. Works well under pressure to manage stressful situations.
8. Uses sound judgment and confidence.
9. Ability to multi- task.
10. Detail-oriented and accurate.
All requirements are subject to possible modification to reasonably accommodate individuals with
disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the
health and safety of themselves or other employees.
Benefits include: excellent compensation, 3.2 weeks of paid time off, 3 personal days, and 12.5 paid
holidays; reimbursable licensing fees and continuing education credits; employee discounts, tuition
reimbursement, and referral program; employer contributed health, dental, vision, life insurance, long
term disability and retirement contributions; voluntary flexible spending accounts and disability/critical
illness coverage.
Learn more about us by checking out our website and company video.
HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE)
HealthFirst celebrates and supports diversity and varied perspectives. We strive to eliminate
discrimination and to hire applicants of diverse backgrounds, cultures and thoughts. HealthFirst does
not discriminate against any individual on the basis of race, color, national origin, religion, sex (including
pregnancy/breastfeeding, transgender status, and sexual orien

How To Apply

Learn more about us by checking out our website and company video. www.healthfirstfr.org Please send your resume to HR@healthfirstfr.org