Job Description

Company Description:
BWT Pharma & Biotech is the world-wide leading provider of clean utility systems for pharma & biotech. With an industry-leading spectrum of technologies and products, BWT is providing optimal solutions for all clean media applications such as Purified Water, Water for Injection (WFI) and Pure Steam. Manufacturing facilities in Europe, Asia and the United States provide prequalified and performance-tested equipment skids that meet the highest quality standards. All critical engineering and production stages, such as process and automation engineering, quality and project management, welding and assembly, FAT testing, site commissioning, SAT testing and aftersales support are part of the full package provided by BWT.

Job Description: Field Service Technician
The successful candidate will be responsible for service maintenance work on existing and new plants. The technician will be working on a multitude of systems including the following technologies: Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI and Pure Steam. The technician will be required to interface with end users and customers. Candidate must have excellent communication skills and ability to resolve issues on the spot. Most importantly the candidate must enjoy the satisfaction of maintaining equipment and take pride in their work.

Job Functions:
Perform preventative and corrective maintenance on water treatment equipment including electro-mechanical repairs along with replacements of parts.
Troubleshoot issues remotely over the phone and at the customer's site for both electrical and mechanical questions
Commission new systems at customer sites including completing detailed commissioning documentation and reporting.
Provide training of site personnel in the operation and maintenance of the equipment
Maintain internal documentation and submit external reports to customers
Perform instrument calibrations
Ensure customer satisfaction by delivering professional and pro-active service at all times

Qualifications:
Vocational or Associates Degree
1-2 years experience in working with electro-mechanical equipment including pumps, valves, motors etc.
Experience with electrical / control panels, I/O, PLCs and automation of plants including tuning control loops and programming of instrumentation
Must have the ability to read and interpret basic electrical and mechanical drawings, P&IDs, and the ability to discuss
Water treatment industry experience is strongly preferred, but not essential as training will be provided for the right candidate
Proven ability to work remotely, independently without supervision and be customer-facing
Proficiency in computers and Windows software
Must enjoy providing customer satisfaction through a pro-active and committed response to customers
Must be willing to travel regionally and occasionally throughout North America
Must be willing to travel periodically to Canada and possess valid documentation (e.g., passport, visa) for entry
Must have a valid drivers license and clean driving record
Ability to work flexible hours, sometimes outside normal business hours and travel as required on short notice