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Learn more about working at Beth Israel Deaconess Medical Center

Environmental Services Housekeeping Supervisor 40 Hours

Boston, Massachusetts

Organization Facility: Beth Israel Deaconess Medical Center Category: Environmental Services Job ID: JR38358 Date posted: 12/07/2023
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Job Type: Regular

Time Type: Full time

Work Shift: Night (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Supervises and coordinates the housekeeping department in order to maintain the facility in a clean and orderly condition. Assures that all housekeeping procedures, applicable laws, government regulations, and policies and procedures of the department and facility are succesfuly achieved.

Job Description:

Essential Responsibilities:

  1. Assists in plans for improving work methods and schedules. Helps to direct training programs and demonstrates new equipment and methods and provides on-the-job training
  2. Monitors and inspects employees work performance to ensure standards are maintained. Assigns and distributes work to staff. Establishes and coordinates employee work schedule to assure necessary staff coverage.
  3. Works closely with nursing staff to ensure that requests are processed on a timely and accurate basis.
  4. Assists in the supervisory function of linen distribution and collection.
  5. Resolves complaints as required, reports and seeks guidance from the Operations Manager.
  6. Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None


Required Qualifications:

  1. High School diploma or GED required. Bachelor's degree preferred.
  2. 3-5 years related work experience required and 1-3 years supervisory/management experience required
  3. Demonstrated experience communicating with direct reports and employees from at all levels of an organization.
  4. Strong attention to detail regarding housekeeping.
  5. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:
  1. Strong customer service and communications skills.
  2. Bi-lingual proficiency in Spanish or Haitian Creole a plus

Competencies:
  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  5. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.


Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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