Job Information
Oatey Technical Applications Manager in Cleveland, Ohio
Technical Applications Manager
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Req #:R5442
Facility Name:Cleveland, OH (Headquarters)
Facility Address:20600 Emerald ParkwayCleveland, OH
Job Type:Full time
Posted Date:4/16/2024
Who is Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives.
The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, and Lansas.
Our brands are synonymous with quality, integrity, and trust in the plumbing industry.
What we’re looking for…
The primary responsibilities of the Technical Applications Manager role include serving as the product applications expert and working with our Digital team supporting social media efforts. This role also works closely with R&D, Engineering, Sales, Product Management and Customer Service to provide technical direction and support as needed.
Expectations & Accountabilities …
Work closely with the Digital team and our 3rd party platform to answer on-line inquires, social media posts and validate communications before they are sent.
Develop content to be used in blogs, trade publications and Oatey’s website.
Assist with development and coordination of Oatey’s CEU monthly classes..
Assist our Product Managers with product training, display needs and presentation development. Including construction projects for hands on application training.
Provide training and technical expertise as needed to Customer Service. Also handle quarterly training for new Oatey hires.
Provide back up on Oatey’s claims and QF process as needed.
What you’ll need to be successful…
Licensed plumber with five (5) to ten (10) years of plumbing in the residential & commercial construction industries. In-depth knowledge of plumbing code requirements and recognized standards for plumbing products.
Demonstrated business acumen typically acquired via a degree in business.
Ability to work within timelines and pressure situations, handle multiple and competing priorities, generate fresh ideas and a can-do attitude.
Must possess strong verbal and written communications skills, presentation skills, demonstrated analytical abilities, and customer service capabilities. Ability to quickly analyze data and create succinct presentations tailored to the audience at hand.
Ability to develop, implement and train on standard operating procedures as well as provide detailed documentation upon project completion to sustain changes for the processes changed or developed.
Proficient with Microsoft Word, Microsoft Excel, Adobe Pro and Microsoft PowerPoint.
Ability to Interact with Sales, Marketing, Product and Customer Service regarding how products and plumbing systems work. Assist customers with unmet needs, providing new ideas for products and potential new applications for company products.
Licensed Plumber or equivalent job experience.
Qualifications that will set you apart….
Good understanding of financial measurements.
Experience working with insurance claims or adjusters.
At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey!
Why Oatey?
At Oatey, our purpose has always been to deliver quality, build trust and improve lives.
We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else.
We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates.
Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard.
Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates.
Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development.
Oatey Total Rewards
Unlimited time off for salaried Associates
Short-Term and Long-Term Disability income protection coverage at no cost to associates
Paid Maternity and Paid Parental Leave
Annual Cash Profit Sharing (discretionary)
Health Insurance for our associates’ averages $100 or less a month (single coverage)
Generous benefits including up to $2,880 company contribution to Health Savings Account
401(k) with a 5% company match
Tuition reimbursement in an environment that encourages advancement
Associate well-being benefits including CALM App and robust EAP offering
Recognized for our commitment to diversity, equity, and inclusion
Equal Opportunity Employer
The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.