Contractors’ Warehouse —
Senior Data Analyst – Customer Experience – Remote
Location
Atlanta, GA
Category
Operations
Type
Corporate
Job ID
Req113074
Pay Range
For California, Colorado, Connecticut, Hawaii, Rhode Island, Nevada, New York, and Washington residents:
The pay range for this position is between $70,000.00 – $150,000.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Position Purpose:
This position will serve as one of multiple analytics experts on the Customer Experience team which is responsible for advocating for the customer within the organization. We do that by leveraging data to understand our customers and their experiences obsessing over great customer experiences, identifying where we have opportunities to get better, and justifying investment in these areas. We also measure the impact of our efforts and track our customers’ sentiment towards their interactions with The Home Depot experiences and our competitors.
The position will be responsible for:
- Being the data expert on a balanced team that is engaged in a key CX initiative for the company
- Combine business & customer understanding with analytical expertise to make sound recommendations in their domain
- Continuous discovery and data exploration
- Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
- Tracking benefits of actions by the CX team using multiple stitched data sources
- Creating and maintaining advanced SQL queries that power dashboards
- Creating front end dashboards in tools like Tableau
- Helping design the new CX data platform
- Creating base queries and documentation to assist business teams in connecting to this new data source
- Ad hoc analytics requests
The right candidate for this role will be curious, become an expert on customer data, be a quick learner who can understand the business and dig deeply into specific experiences, and have strong logic and attention to detail. They will also have significant past experience working with data and using advanced analytics techniques.
Key Responsibilities:
- Establish reporting standards and best practices.
- Architect and implement a reporting framework.
- Oversee data mining efforts.
- Develop programs, methodologies, and files for analyzing and presenting data.
- Collaborate with stakeholders, developers, UX designers and end-users to determine requirements.
- Data analysis, development of SQL scripts, stored procedures & triggers, and report generation.
- Develop programs, methodologies, and files for analyzing and presenting data
- Data Cleansing/validation
- Prepare data load scripts for mass data load from various data sources
- Use of varied database applications/analytical tools
- Enhancements/modifications to systems and procedures
- Use of varied database applications/analytical tools
- Enhancements/modifications to systems and procedures
Direct Manager/Direct Reports:
- Position Reports to Sr. Engineer or Sr. Manager
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Previous experience in a technical project leadership role.
- Microsoft development technologies, including .NET, ASP.NET, C#.
- Reporting technologies, including SSRS.
- Expert experience with Microsoft SQL Server and SQL script development.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 7
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Superior interpersonal skills and ability to collaborate actively and work in a team environment.
- Commitment to organized, high-quality deliverables.
- Ability to mentor colleagues on standards, best practices, and new technology concepts.
- Understanding of usability best practices and user design.
- Creative approach to problem solving, innovation, and issue resolution.
- Excellent verbal and written communication skills.
- Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.
The application window is anticipated to be closed on May 7, 2024
See more benefits: livetheorangelife.com
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Paid Time Off (PTO):
Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater.
Position Purpose:
This position will serve as one of multiple analytics experts on the Customer Experience team which is responsible for advocating for the customer within the organization. We do that by leveraging data to understand our customers and their experiences obsessing over great customer experiences, identifying where we have opportunities to get better, and justifying investment in these areas. We also measure the impact of our efforts and track our customers’ sentiment towards their interactions with The Home Depot experiences and our competitors.
The position will be responsible for:
- Being the data expert on a balanced team that is engaged in a key CX initiative for the company
- Combine business & customer understanding with analytical expertise to make sound recommendations in their domain
- Continuous discovery and data exploration
- Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
- Tracking benefits of actions by the CX team using multiple stitched data sources
- Creating and maintaining advanced SQL queries that power dashboards
- Creating front end dashboards in tools like Tableau
- Helping design the new CX data platform
- Creating base queries and documentation to assist business teams in connecting to this new data source
- Ad hoc analytics requests
The right candidate for this role will be curious, become an expert on customer data, be a quick learner who can understand the business and dig deeply into specific experiences, and have strong logic and attention to detail. They will also have significant past experience working with data and using advanced analytics techniques.
Key Responsibilities:
- Establish reporting standards and best practices.
- Architect and implement a reporting framework.
- Oversee data mining efforts.
- Develop programs, methodologies, and files for analyzing and presenting data.
- Collaborate with stakeholders, developers, UX designers and end-users to determine requirements.
- Data analysis, development of SQL scripts, stored procedures & triggers, and report generation.
- Develop programs, methodologies, and files for analyzing and presenting data
- Data Cleansing/validation
- Prepare data load scripts for mass data load from various data sources
- Use of varied database applications/analytical tools
- Enhancements/modifications to systems and procedures
- Use of varied database applications/analytical tools
- Enhancements/modifications to systems and procedures
Direct Manager/Direct Reports:
- Position Reports to Sr. Engineer or Sr. Manager
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Previous experience in a technical project leadership role.
- Microsoft development technologies, including .NET, ASP.NET, C#.
- Reporting technologies, including SSRS.
- Expert experience with Microsoft SQL Server and SQL script development.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 7
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Superior interpersonal skills and ability to collaborate actively and work in a team environment.
- Commitment to organized, high-quality deliverables.
- Ability to mentor colleagues on standards, best practices, and new technology concepts.
- Understanding of usability best practices and user design.
- Creative approach to problem solving, innovation, and issue resolution.
- Excellent verbal and written communication skills.
- Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.
The application window is anticipated to be closed on May 7, 2024
See more benefits: livetheorangelife.com
Remote/virtual – An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location – independent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Store Location
GA01
VIRTUAL
Atlanta, GA
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