DiaMedical USA is a fast-growing medical equipment distributor looking to fill an Operations Support Specialist position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.
The Operations Support Specialist is responsible for providing support to the Business Systems department through performing daily administrative activities in compliance with mandated requirements.
The focus of this job is producing high quality, detailed work based on established standards and procedures. Precise, consistent work output is essential requiring patience and willingness to handle and complete one task at a time. The job environment promotes steady, methodical work output so duties can be done on time and error-free.
Key Responsibilities and other duties as assigned:
- Answers incoming calls, enters and distributes orders, directs messages to appropriate representative.
- Supports Business Systems department with necessary paperwork required by vendors and customers.
- Ensures third party Ecommerce orders are fulfilled within outlined timeframe.
- Monitors general email boxes to ensure orders are processed and requests are fulfilled.
- Assists with incoming order status requests and customer service calls.
- Assists with open orders to ensure that all orders are shipping on time.
- Coordinating travel arrangements for installation and trade shows when necessary.
- Coordinating executive meetings and assisting with company events when necessary.
- Monitors office supplies to ensure kitchen and supplies are well stocked.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Education:
- Minimum Associate's degree in Business, Supply Chain, or a related field and 1 year of relevant experience, or the equivalent of 3 years combination of education and experience.
Skills and Experience:
- Proficient in Microsoft Office suite including intermediate competency with Excel.
- Basic knowledge of purchasing policies, procedures and processes.
- Experience operating standard office equipment including using relevant software applications and preparing and maintaining accurate records.
- Effective interpersonal, written, and verbal communication skills including ability to collaborate with various levels of the organization.
- Experience working with detailed information and data.
- Ability to adapt to changing work priorities and meeting deadlines and schedules.
Benefits and Compensation:
- Competitive wages.
- Medical, dental, and vision insurance coverage options.
- 401(k) with company match.
- Paid time off and paid company holidays.
- Casual dress code.
- The opportunity to make a difference in the ever-growing healthcare field.
Physical and Cognitive Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit; talk and hear; use hands to finger, handle, or feel; reach with hands and arms; and requires color and close vision. The employee is occasionally required to stand; walk; stoop; and kneel. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift and/or move weight over 50 pounds without assistance.
This role requires the individual to understand, remember, apply or communicate moderately complex information and problems, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret and follow written and oral instructions, and complete routine and basic forms, letters and reports; and use intermediate mathematical skills to compute, analyze and interpret moderately complex data for reporting purposes.
DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).
