WI3651308

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Division Information Spectrum Brands\' Home & Personal
Care (HPC) Appliances business participates on a global basis in small
electric appliances, shave/groom appliances and beauty appliances. Our
well- known brands include George Foreman, Black+Decker, Farberware,
Breadman, Juiceman, Russell Hobbs and Remington. Our products appeal to
consumer trends for healthy eating, stay-at-home cooking, creating
today\'s new hair style and much more. We distinguish our product
offerings from the competition by employing forward thinking, innovative
technologies matched with a strong understanding of consumer needs to
bring to market high quality, superior products that delight the end
user.Job Summary The Consumer Services Lead is expected to develop and
maintain strong business relationships with both internal and external
stakeholders with the focus of delivering a best in class consumer
experience. The Consumer Service Lead specializes in consumer escalation
management, monitors and drives external call center management
performance and works closely with Legal, Quality, Supply Chain and
other functional groups as required to respond to consumer concerns.
Primary Duties & Responsibilities Leads the oversight of the daily call
activity and responses provided by the various third-party call centers.
Monitors for quality, provides feedback and training as required and
ensures the relevant departmental KPIs are achieved. Handle escalated
consumer inquiries and resolve issues in a timely manner. Collaborate
with other departments to improve processes and consumer satisfaction.
Ensure call centers adhere to company policies, procedures and industry
regulations. Responsible for oversight of escalated claims and the
closure of all requests. Partners with Quality and New Product
Development to review product incident notifications and data gleaned
from call center and quality information systems. Maintains oversight of
upsell programs, ensuring programs are in place to facilitate add on
sales. Operates with urgency and accuracy for any legal requirements or
deliverables. Prepare reports regarding claims, status updates and
pending tasks. Education and Experience\... For full info follow
application link. Spectrum Brands is an Equal Opportunity Employer that
is committed to Inclusion and Diversity. We provide equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
Spectrum Brands complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company
has facilities. Spectrum welcomes and encourages applications from
people with disabilities. Reasonable accommodations are available on
request for candidates taking part in all aspects of the selection
process. Priority may be given to current employees or local candidates.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/177DB844D1DB4A6F Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.