Job Description

Payroll Specialist Job Opportunity in Berkshire County

Salary: $20.19/hr - $21/hr
Hours: Mon-Thurs: 8-4, Fri: 8-3 (30 min lunch, 36.5hr work week)
Position Type: Temp-to-Hire

Description:
- Responsible for all aspects of quality client service. Contacts and assists clients with payroll input; verifies totals and resolves client issues.
- Maintains assigned base of payroll clients on software products in order to meet client payroll, Human Resource, and employee benefit service needs.
- Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
- Inputs all payroll-related data necessary to process and meet appointed schedules.
- Reports, as required by schedule, to retirement agencies, workers comp agencies and state agencies (new hire reporting).
- Provides quality client service to maintain a high rate of client retention.
- Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.
- Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
- Maintains client files to ensure efficient operation and improved client service.
- Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.
- Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.

Requirements:
- Bookkeeping, Payroll, accounting experience preferred. Banking background or other financial services background will be considered
- Minimum of 2 years office experience with a proven facility in data entry, customer service, and problem resolution required.
- Capable of performing, understanding, and explaining to clients payroll and tax computations.