WI3654697

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. is the
worldwide leader in evidence-based de-escalation and crisis prevention
training, and dementia care services. Since 1980, we\'ve helped train
more than 15 million people within service-oriented industries including
education, healthcare, behavioral health, long-term care, human
services, security, corrections, corporate, and retail. At CPI, we are
dedicated to changing behaviors and reducing conflict for the Care,
Welfare, Safety, and SecuritySM of everyone. We believe in the power of
empathy, compassion, and meaningful connections. We believe personal
safety and security are the antidotes to fear and anxiety. It\'s a
philosophy that is central to everything we do, and traces back to our
beginning. It is what defines and differentiates us, and informs our
core beliefs. As a member of the team, you can expect to: Make a
difference through your work You\'ll be proud to tell your family and
friends about what you do. Gain significant career experience only
obtained within a fast-growing organization Entry-level roles through
executive leadership. Feel fulfilled and have fun We work hard but make
the time to build meaningful relationships and celebrate the wins. The
Role: The Training Specialist is accountable for training new and
experienced Customer Care employees; and is responsible for developing
and maintaining service-related resources stored within our Knowledge
Management Systems (KMS). This role is a subject matter expert for
policies, processes and systems used within Customer Care. This position
will identify content requirements, develop, and maintain curriculum,
leverage KMS resources and technologies, and regularly deliver in-person
and virtual training. The Training Specialist will support change
management to deliver high levels of quality and efficiency, while
soliciting feedback to evaluate and improve training prosses and
documentation. What You Get To Do Everyday: Identify training and
development needs associated with the introduction of new policies,
procedures, and systems via employee feedback. Build and maintain
training curriculum, materials, and reference documents. Deliver
in-person and virtual training in a way that captures and holds audience
attention, ensures full understanding, and presents content in different
ways to drive retention. Use quality assessments, Calabrio reporting,
personal observation, surveys, and feedback to identify continuous
improvement opportunities. Develop and facilitate multi-functional KMS
processes used to coordinate the authoring, publishing and maintenance
of policies and procedures, product and training documentation and other
information assets. Partner with subject matter experts, trainers and
other stakeholders as needed to develop\... For full info follow
application link. Crisis Prevention Institute is an Equal Opportunity
Employer of Minorities, Females, Protected Veterans, and Individuals
with Disabilities. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E9B15940C65641B6