The Production Manager is responsible for the oversight, leadership, and achievement for the back production area and obtaining set production and sales goals. The Production Manager directs all aspects of daily production, leading the team and driving the business. Key responsibilities include building, leading and retaining motivated high performing teams through effective leadership of Retail Merchandise Processors. The Production Manager maintains standards of excellent customer service, delivering customer service with respect, dignity and building loyalty to the Goodwill brand. The position is a member of the Retail Team.
Specific Duties
- Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
- Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location.
- Maintains the day to day operations of the store, including managing and meeting employee and customer needs and opening and closing of retail store.
- Coordinates with the Store Manager to analyze and develop innovative cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets. The Production Manager must also be able to identify where donations originate from when processing.
- Makes decisions on matters relating to the day to day retail operation within his/her defined work area.
- Records production data on a daily basis.
- Ensures that the store complies with all policies and procedures relating to Loss Prevention and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
- Interviews, hires, and identifies top talent; proactively manages and reviews the performance and progress of subordinates.
- Coordinates with various Goodwill Divisions.
- Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
- Regular attendance is required.
- All other essential duties as assigned.