US Private Bank- Digital Client Service Vice President
Job Information
Job Description
If you are a collaborative team member, solutions orientated and delivers premier client service, J.P. Morgan is the place for you!
As a Digital Client Service Vice President in the Private Bank you will lead a team responsible for all online needs of large family and institutional clients. You will partner with Bankers, Client Service Associates, various Product Partners, and Operations teams to deliver a seamless and integrated approach to the Private Bank client online experience.
Job Responsibilities
- Act as the Digital Client Service Team Lead, overseeing a small team of Digital Client Service Associates
- Provide exceptional service to Private Bank clients within the digital platform
- Offer training and guidance to clients on effectively using digital platforms and tools
- Utilize multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts
- Research, follow up, and resolve client inquiries and problems through effective interaction with clients, advisors, client service associates, product partners, branch operations areas, and other staff in a timely and professional manner
- Maintain up-to-date knowledge of digital banking products and services to effectively address client questions and concerns
Required Qualifications, Capabilities, and Skills
- 7+ years of client facing experience in the financial services industry
- Strong to exceptional interpersonal, verbal, and written communication skills
- Experience with banking and investment products, including online banking
- Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint)
Preferred Qualifications, Capabilities, and Skills
- College degree or equivalent financial services/banking industry experience preferred
- Prior experience leading a client facing team of direct reports in a high volume environment
- Experience working with large families and institutional clients
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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