12 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative Robert Half is currently searching for a skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Indianapolis, Indiana. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to become part of our team located in INDIANAPOLIS, Indiana. This role is in the Non-Profit industry and involves handling customer inquiries, maintaining customer records, and processing applications. As a Customer Service Representative, you will also monitor customer accounts and take necessary actions. Responsibilities: • Manage all basic customer service functions and provide support to customers • Ensure accurate and efficient processing of integrated and non-integrated EDI orders • Handle and resolve all customer complaints and claims • Collaborate with the freight forwarder/carrier to file relevant claims and recover costs of damages/losses • Utilize various technologies for daily job duties, including Microsoft Word, Excel, Gmail, and Salesforce • Maintain up-to-date department files and manage data and sensitive information with discretion • Use knowledge of our product and service offerings to solve customer problems • Collaborate and communicate professionally with customers, staff, and other stakeholders • Report any departmental concerns to the Customer Service Manager • Undertake other duties as assigned.

Customer Service Representative We are seeking a dedicated Customer Service Representative based in Indianapolis, Indiana, United States. You will be a crucial member of our team, primarily responsible for addressing customer inquiries, processing membership renewals, and ensuring precise record-keeping of customer interactions. This role also includes data entry and the proficient handling of high call volumes, especially during peak periods. This role offers a contract to permanent employment opportunity. Responsibilities: • Manage a high volume of customer inquiries and ensure that each client's needs are met. • Process membership renewals efficiently and accurately. • Perform data entry tasks, specifically related to customer interactions. • Maintain a comprehensive and precise record of all customer interactions. • Show proficiency in using Microsoft Word and Microsoft Excel for various tasks. • Use basic office skills to enhance productivity and efficiency in the role. • Manage customer accounts and take appropriate actions when necessary. • Maintain detail oriented conduct and adhere to company policies regarding cell phone usage and dress code. • Ensure punctuality and regular attendance. • Work within a call center environment, proficiently handling high call volumes.

Customer Service Representative We are seeking a dedicated Customer Service Representative based in Indianapolis, Indiana, United States. You will be a crucial member of our team, primarily responsible for addressing customer inquiries, processing membership renewals, and ensuring precise record-keeping of customer interactions. This role also includes data entry and the proficient handling of high call volumes, especially during peak periods. This role offers a contract to permanent employment opportunity. Responsibilities: • Manage a high volume of customer inquiries and ensure that each client's needs are met.• Process membership renewals efficiently and accurately.• Perform data entry tasks, specifically related to customer interactions.• Maintain a comprehensive and precise record of all customer interactions.• Show proficiency in using Microsoft Word and Microsoft Excel for various tasks.• Use basic office skills to enhance productivity and efficiency in the role.• Manage customer accounts and take appropriate actions when necessary.• Maintain detail oriented conduct and adhere to company policies regarding cell phone usage and dress code.• Ensure punctuality and regular attendance.• Work within a call center environment, proficiently handling high call volumes.

Customer Service Representative Robert Half is currently seeking a Customer Service Representative for a client in Avon, IN. This role is ON-SITE 8:00am-5:00pm Monday-Friday. <ul><li>Engage customers effectively by focusing on their core business needs and expectations.</li><li>Provide pertinent order information, including new products, accessories, slow-moving items, and alternative solutions to drive revenue; as well as product details, training, pricing, and delivery specifics.</li><li>Utilize reporting and analytical tools to oversee order requirements, collaborating with support teams to ensure prompt and accurate shipments.</li><li>Prioritize tasks to meet customer deadlines.</li><li>Document customer interactions and transactions in line with the organization’s retention policies.</li><li>Collaborate with internal teams as needed to align with customer expectations.</li><li>Make use of the organization’s relationship management systems to assist customers in meeting their business and customer demands.</li><li>Handle invoice processing for payment at the assigned location.</li><li>Carry out other related tasks as required or directed.</li></ul>

Order Entry - Customer Service Representative We are actively seeking a part-time Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in managing all our customer orders coming in daily. Reporting to the Division CCO, you will be responsible for the orders going into the system. The CSR is also the gatekeeper for all payments for customer orders, they are responsible with ensuring all payment is in full and paperwork coincides prior to shipments leaving the building. This position offers part-time contract employment that could transition to permanent employment for the right candidate. Key Responsibilities <ul><li>Efficiently enter and process customer orders for pumps. </li><li>Answer inbound calls during customer service hours (Monday through Thursday, 11:00 AM – 4:30 PM). </li><li>Ensure payments are collected in full prior to shipments being released. </li><li>Monitor and update backorder statuses, relaying customer needs to the production team and collaborating with the Sales Team. Maintain and track off-site inventory through detailed documentation.</li></ul>

Administrative Assistant We are seeking a highly organized and detail-oriented Administrative Assistant/Customer Service Representative (CSR) to join our team. This individual will play a critical role in supporting both administrative tasks and customer service functions. The ideal candidate will be computer savvy, self-motivated, and capable of working autonomously while managing multiple responsibilities efficiently.Key Responsibilities:<ul><li>Perform accurate data entry and manage information using tools such as DonorPerfect and PerfectTable software.</li><li>Utilize Excel for data organization, analysis, and reporting.</li><li>Conduct data analytics to identify and present trends or insights as required.</li><li>Manage and respond to email inquiries using email programs effectively.</li><li>Make follow-up calls to customers, donors, or stakeholders as needed.</li><li>Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining relationships.</li><li>Collaborate with internal teams to support various administrative needs.</li></ul>

Customer Service Administrative Assistant We are in the search for a Customer Service Administrative Assistant in Indianapolis, Indiana. In this role, you will assist with customer inquiries, maintain customer records, and assist with data entry and general administrative support. Responsibilities:<ul><li>Managing incoming communications (phone calls, emails, etc.)</li><li>Organizing and maintaining files and records- Primarily in MS Excel</li><li>Data entry and database management</li><li>Assisting with project coordination and reporting</li><li>Providing general office support to our Customer Service Representatives as needed </li><li>Display excellent time management and rapidly switch between tasks amidst shifting priorities</li></ul>

Interior Showroom Manager We are in the process of recruiting a Showroom Manager to join our team in Indianapolis, Indiana. As a Showroom Manager, you will be in charge of overseeing the overall operations of the showroom, including managing staff, liaising with manufacturers, and driving local consumer awareness. You will also be tasked with ensuring that our showroom delivers exceptional customer experiences. Essential Functions: <ul><li>Manage activity and operations for additional Showroom(s) to achieve sales and market share growth through effective and efficient merchandising, marketing and operational practices in each location to support celebrated customer experiences.</li><li>Manage showroom staffing including oversight of recruiting, training, communication, performance, and issue resolution, as well as functioning as the liaison between executive leadership and the showroom organization.</li><li>Manage manufacturer relations for showroom(s) including scheduling representative visits for product launches, product knowledge (training) and coordinated events in relationship with all departments.</li><li>Understand and assist in managing local market awareness to engage with local design communities driving local consumer awareness supported by an integrated calendar of events coordinated with internal sales, manufacturers, and industry partners.</li><li>Creating a comprehensive schedule for all that allows for efficiencies in all departments.</li><li>Support showroom planning by providing key data such as foot traffic, customer feedback, sales trends, demographics of customer base, growth opportunities, design trends and competitive analysis for each market.</li><li>Ensure each showroom staff member is informed of and complies with all required reporting, assigned budget, safety guidelines and general company policies and procedures.</li><li>Conduct regularly scheduled meetings with showroom staff to review company information, processes, procedures and/or assignments specific to: 1) Safety 2) General company business 3) Showroom operations 4) Product launch, merchandising, marketing and sales support as it relates to the Showroom 5) Customer service best practices 6) Product knowledge and industry trends.</li><li>Foster a positive work environment through team building events, continuous improvement feedback and encouraging collaboration.</li><li>Perform other related duties as assigned.</li></ul>

Front Desk Coordinator We are on the lookout for a Front Desk Coordinator to join our team in the non-profit sector based in Anderson, Indiana. In this role, you will be the first point of contact for our organization, managing all incoming calls and visitors. Additionally, you will be tasked with the coordination of various administrative tasks, ensuring smooth operation of our office and providing excellent customer service. Responsibilities: • Be the first point of contact for all incoming calls, efficiently forwarding them to the relevant personnel• Welcome and manage all on-site visitors, ensuring their visit is aligned with our organizational protocol• Handle all incoming and outgoing mail, coordinating with various courier services such as UPS and USPS• Maintain an up-to-date telephone directory for the front desk manual• Take detailed messages and ensure they are delivered to the appropriate personnel in a timely manner• Manage the logistics for all meetings, including communications and reimbursements• Accurately record meeting minutes and distribute to members, while maintaining rosters of members with term end dates• Provide callers with the requested information about our organization• Perform other assigned duties as required, contributing to the effective functioning of our office.

Front Desk Receptionist We are seeking a dedicated Receptionist to join our dynamic team, located in Indianapolis, IN. In this role, you will be responsible for a variety of clerical activities, including managing incoming calls, distributing mail, and assisting with administrative tasks for our organization. Responsibilities:<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li><li>Order front office supplies and keep inventory of stock</li><li>Update calendars and schedule meetings</li><li>Arrange travel and accommodations, and prepare vouchers</li><li>Keep updated records of office expenses and costs</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in an established CA Firm based in INDIANAPOLIS, Indiana. This key role involves a variety of tasks related to organization and communication, requiring strong attention to detail, excellent interpersonal skills, and a service-oriented approach. Responsibilities: • Operate switchboards and manage phone lines, ensuring efficient communication within the office.• Handle the filing system, ensuring all documents are correctly and securely stored.• Process and manage data entry tasks swiftly and accurately.• Conduct scanning tasks, digitizing necessary paperwork for easy access and organization.• Maintain accurate record-keeping and data entry for numeric data.• Respond to customer inquiries, providing high-quality, detail-oriented, and timely service.• Monitor customer accounts and perform necessary actions as needed.