Review Vacancy
The date on which the vacancy post was submitted.Date Posted 12/24/24
The last date that applications will be accepted.Applications Due03/10/25
This is the unique identifier for this vacancy.Vacancy ID176206
Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPNo
The agency in which the vacancy exists.AgencyInsurance Fund, State
The job title for the vacancy.TitleInformation Technology Intern- End User Services
The job title for the vacancy.Occupational CategoryI.T. Engineering, Sciences
The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary GradeHourly
The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $23.26 to $27.38 Hourly
Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time
This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Temporary
Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%
This provides information on the expected workweek. Workweek Mon-Fri
The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.5
Workday
If checked, the agency allows flextime. Flextime allowed? No
If checked, this vacancy includes mandatory overtime. Mandatory overtime? No
If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No
If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes
The county in which the vacancy is located. County Suffolk
The street address where the vacancy is located. Street Address 8 Corporate Center Drive
The city where the vacancy is located. City Melville
The state where the vacancy is located (the default is New York). StateNY
The zip code where the vacancy is located. Zip Code11747
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities include, but are not limited to:
• Provide remote technical support via the Service Desk for NYSIF staff and external customers.
• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
• Image computers.
• Provide new employee onboarding support.
• Configure mobile devices.
• Support all ITS Teams with hardware deployments, installations and system maintenance.
• Create and maintain user and instructional documentation.
• Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
• Demonstrated ability to engage in good customer service skills when working with end users is required.
• Ability to lift at least 25 pounds.
Responsibilities include, but are not limited to:
• Provide remote technical support via the Service Desk for NYSIF staff and external customers.
• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
• Image computers.
• Provide new employee onboarding support.
• Configure mobile devices.
• Support all ITS Teams with hardware deployments, installations and system maintenance.
• Create and maintain user and instructional documentation.
• Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
• Demonstrated ability to engage in good customer service skills when working with end users is required.
• Ability to lift at least 25 pounds.
#li-dni
The minimum qualifications required for this vacancy. Minimum Qualifications Minimum Qualifications:
• Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State.
• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program.
• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent.
• Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred.
Preferred Qualifications:
• Preferred Major(s): Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business Analyst
Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.
Additional comments regarding the vacancy. Additional Comments Please note, the hourly pay rate displayed includes location pay and/or geographic pay.
Fringe Benefits:
• Competitive Compensation
• Future Career Growth Potential
• Open and Supportive Team-Based Environment
• Full Medical, Vision, and Dental (with 50%+ schedule)
• Retirement Options
• Public Student Loan Forgiveness (PSLF)
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules
NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.
Executive Order 31
Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.
Official Civil Service Title: Student Assistant
Some positions may require additional credentials or a background check to verify your identity.
The name of the contact person for this vacancy. Name Human Resources
The telephone number to use for questions about this vacancy. Telephone
The fax to use for this vacancy. Fax 518-437-1618
Email address for emailing applications, or to ask questions about this vacancy. Email Address hrexec@nysif.com
Address
The street address of the contact for this vacancy. Street 15 Computer Drive West
The city for the contact for this vacancy. City Albany
The state of the contact for this vacancy (the default is New York). State NY
The zip code for the contact for this vacancy. Zip Code 12205
Instructions for potential applicants.Notes on ApplyingPlease email resume, cover letter, and school transcript (please provide to determine eligibility) to hrexec@nysif.com, referencing the Vacancy ID# in your subject line.