BPS Customer Service Coordinator - Hybrid

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.

• Resolve issues with knowledge, experience, research, and communication with internal and external groups.

• Update order in order system as necessary.

• Review dashboard for alerts on a daily (hourly) basis.

• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.

• Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.

• Maintain client/customer criteria for handling orders.

• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.

• Responsible for filing documents according to Acosta policy.

• Maintain excellent working relationships with Customers, Clients and co-workers.

• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.

• Perform special assignments for the company and/or branch and/or department as needed.

QUALIFICATIONS

• High School diploma or GED required.

• Associates Degree preferred.

• A minimum of two (2) years previous sales support, customer service, or office administrative experiencerequired.

• A minimum of one (1) year previous food broker experience preferred.

• Must have strong interpersonal, organizational and administrative skills, and be able to effectivelycommunicate with others.

• Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.

• Proficient in MS Office (Word, Excel, Outlook).

• Proficiency in data/order entry and software and Becton system required.

• Must type a minimum of 60 wpm accurately.

• Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity Employer

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