5 results for Desktop Support Analyst in Nashville, TN

Desktop Support Analyst Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>

Desktop Support Analyst About the Role:We are seeking a proactive and customer-focused Desktop Support Analyst to provide comprehensive technical assistance to our internal users. In this role, you will be the first point of contact for a wide range of technology-related inquiries, ensuring timely and effective resolution to keep our operations running smoothly. Your ability to diagnose issues, implement solutions, and communicate clearly will be crucial to your success. Responsibilities:<ul><li>Serve as the initial point of contact for technology support requests via phone and other communication channels.</li><li>Accurately document all support interactions and resolutions within our service management system.</li><li>Investigate and resolve hardware and software problems across various platforms.</li><li>Deploy and configure end-user hardware and software applications.</li><li>Facilitate technology setups for meetings and presentations.</li><li>Configure and support audio and video conferencing systems.</li><li>Prepare and deploy computer images and user profiles.</li><li>Provide occasional support outside of standard business hours as needed.</li><li>Offer occasional on-site technical assistance to remote office locations.</li><li>Configure and support mobile devices for organizational communication and collaboration tools.</li><li>Manage and maintain printing services and resolve printing-related issues.</li><li>Track and manage the inventory of loaner technology equipment.</li><li>Liaise with external vendors to resolve complex technical issues.</li></ul>

Help Desk Analyst Tier I Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company. Key Responsibilities:<ol><li>User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li>Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li>Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li>Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li>Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li>Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol>

Member Support Analyst MFA Specialist - Onsite Position OverviewWe are seeking a Member Support Analyst with expertise in multifactor authentication (MFA) and Single Sign-On (SSO) to join our team. In this role, you will provide Tier 1 technical support for our members and suppliers, resolving incidents and addressing requests related to a variety of system and web applications, such as the Member Portal, PEM, HT Catalog, and more. You will be instrumental in creating positive customer support experiences, while ensuring timely resolution or escalation of issues.If you have a strong technical aptitude, excellent customer service skills, and experience working in call center or technology support roles, we encourage you to apply.Position Details<ul><li>Job Title: Member Support Analyst – MFA Specialist</li><li>Location: Onsite with 1 day WFH per week</li><li>Work Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.</li></ul>Key Responsibilities<ul><li>Provide Tier 1 technical support and resolve service requests related to general member inquiries.</li><li>Serve as the subject matter expert for MFA and SSO troubleshooting and support.</li><li>Triage, research, and resolve basic incidents, ensuring issues beyond Tier 1 are escalated appropriately.</li><li>Handle member interactions with professionalism, building strong relationships with internal and external stakeholders (e.g., supported hospitals, shared service centers, and vendors).</li><li>Act as the single point of contact for members, ensuring quality service and timely communication on progress or resolutions.</li><li>Leverage support systems, tools, and internal documentation for incident resolution. Update training materials and documentation as needed.</li><li>Participate in department projects, system testing, procedure development, and pilot implementations.</li><li>Support member account lock-out procedures and password resets.</li></ul>

Help Desk Analyst I Robert Half Technology has an opening for a Help Desk Analyst I for our client located in Lebanon, Tennessee! The role involves providing technical support for our Windows 11 Rollout, equipment provisioning, equipment imaging, and remote support. This is a long-term contract employment opportunity. Responsibilities:<ul><li> Provide technical support for the Windows 11 Rollout across multiple sites and locations.</li><li> Handle the provisioning and imaging of equipment.</li><li> Offer remote support and address potential break-fix issues.</li><li> Assist in troubleshooting Windows OS and Support related issues.</li><li> Manage Windows Desktop Operating System and Windows Environment issues.</li><li> Oversee the configuration management and deployments related to Microsoft Windows and Microsoft Windows 10.</li><li> Utilize your skills in Microsoft, Active Directory, and Computer Hardware.</li><li> Handle Windows Infrastructure and Windows PC related tasks.</li><li> Provide support for Windows Remote Desktop and conduct basic network troubleshooting.</li><li> Deal with hardware troubleshooting tasks.</li></ul>