260 results for It Helpdesk in New Hyde Park, NY

Help Desk Analyst II We are in the market for a Help Desk Analyst II, located in RIDGEFIELD, Connecticut. In this role, you will be expected to provide excellent helpdesk and desktop support, manage Windows systems and Microsoft 365, and handle tools like RingCentral, Sophos, and CCH Axcess. This opportunity offers short term contract employment. Responsibilities:• Provide top-notch helpdesk and desktop support, handling any issues that arise swiftly and efficiently• Manage and maintain Windows systems, ensuring they function optimally at all times• Administer Microsoft 365, including troubleshooting, maintenance, and user support• Operate tools such as RingCentral, Sophos, and CCH Axcess to facilitate efficient workflow• Communicate effectively with customers, addressing their inquiries and resolving any problems• Document all issues and resolutions accurately, maintaining a record for future reference• Independently handle tasks, demonstrating the ability to work without constant supervision• Utilize Android Development, Cisco Technologies, and Citrix Technologies to improve system functionality• Manage Apple Devices and Mac Computers, providing support and resolving any relevant issues• Handle computer hardware, configuration management, and deployments effectively.

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in EAST ELMHURST, New York, 11370-1135, United States. As a Help Desk Analyst II, you will primarily focus on resolving hardware and software issues, providing support for video conferences, printers, and networks, as well as assisting with walk-ups. You will be part of a team servicing a sizeable number of end users, including C-suite executives, and will be expected to handle level 2 tasks. Responsibilities: • Addressing and resolving issues related to imaging and hardware • Providing support for video conferences and printers • Troubleshooting and fixing network issues • Efficiently handling software-related concerns, with a focus on Office 365 and Box for cloud storage • Managing walk-ups and providing immediate assistance • Working with Windows 10/11 systems and handling level 2 service desk tasks • Serving a large user base, including high-level executives • Utilizing skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments • Utilizing ServiceNow for efficient resolution management and tracking.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Bellmore, New York. This role will primarily revolve around providing technical support for various devices and systems, within a diverse technological environment. Responsibilities: • Provide technical assistance for desktop and laptop devices, ensuring efficient operation • Handle networking issues, utilizing knowledge of Cisco and Sonicwall technologies • Manage support for an array of printers and scanners, including but not limited to Zebra printers • Resolve issues related to both Windows and Mac operating systems • Employ skills in Android Development and Citrix Technologies to enhance system functionality • Use Microsoft Active Directory for network management tasks • Support Apple devices, ensuring they integrate smoothly with other systems • Carry out tasks related to Computer Hardware and Configuration Management • Oversee deployments, ensuring systems and devices are set up correctly and efficiently.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely. Responsibilities • Provide technical support to approximately 210 end users, ensuring efficient and effective assistance. • Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues. • Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems. • Utilize ticketing systems such as Kaseya to track, manage, and resolve issues. • Apply your knowledge of security monitoring to safeguard our systems and data. • Upload patches as needed to ensure system stability and security. • Partner with Managed Service Provider (MSP) to leverage their expertise and resources.

Help Desk Analyst We are seeking a motivated and tech-savvy Help Desk Analyst to join our dynamic team. Located in a bustling city, this role involves providing essential support in a diverse, global setting. This role is a short-term contract employment opportunity. Responsibilities • Efficiently manage and resolve client inquiries, maintaining a client-first approach at all times • Prioritize tasks in a high-speed environment, ensuring tickets are addressed promptly and not left unresolved for long periods • Provide top-notch support to our office, which is part of a global network • Integrate new users into the Active Directory and assist in setting up their accounts • Use Google Suite, Microsoft Office 365, and other platforms to deliver comprehensive support • Apply your Salesforce CRM, SAP, and Concur skills to enhance our systems, including addressing issues with poorly implemented systems • Maintain a detail-oriented approach and have =+ years of experience, with a focus on delivering excellent service to top-level executives.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Analyst • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly.• Conduct remote troubleshooting using diagnostic techniques and relevant questions.• Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions.• Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation.• Monitor trends in requests and communicate with the internal team as appropriate.• Redirect inquiries and requests to other staff or help sources as suitable.• Maintain logs of all account and access-related requests for auditing purposes.• Forge and maintain positive relationships with all internal and external associates.• Provide general IT support, specifically Microsoft Active Directory and Windows.• Display a customer service mindset, and a helpful personality in all interactions

Desktop Support Analyst We are on the lookout for a Desktop Support Analyst to join our team in the Financial Services industry, located in New York, New York. As a Desktop Support Analyst, you will serve as the connecting link between the trading floor, technical sectors, and vendors, ensuring smooth and efficient operations. You will be tasked with managing system health, providing essential support for computer hardware, software, and telephone equipment, and escalating incidents when necessary. Responsibilities: • Serve as the primary contact between various teams and vendors, ensuring smooth communication and resolution of issues. • Manage and maintain system health, ensuring optimal performance and prompt resolution of any problems. • Provide essential support for computer hardware, software, and telephone equipment, resolving any issues promptly and effectively. • Track, escalate, and resolve production issues, ensuring minimal downtime and disruption to operations. • Escalate incidents to relevant parties, such as developers, server, and network engineers, when necessary. • Deploy, configure, and tune Windows workstations, ensuring optimal performance and user satisfaction. • Leverage skills in Citrix Technologies, Computer Hardware, Active Directory, and Configuration Management to perform tasks effectively and efficiently.

Desktop Support Analyst We are in the process of recruiting a Desktop Support Analyst for our operations located in New York. This role involves providing on-site support to our end clients and involves working with a range of technologies. This position offers a long-term contract employment opportunity. Responsibilities: • Assisting with software and hardware issues, including working with docking stations and printers. • Providing executive support, with previous experience in this area considered a plus. • Acting as the point of contact for the remote networking team, providing hands-on assistance as needed. • Managing Zoom conference rooms, ensuring smooth operations for all meetings. • Addressing any issues with the wireless access point or router, including restarting the system as needed. • Assisting with ticket resolution during downtime to ensure continuous service. • Supporting a small office environment, with around 10 desks to manage. • Utilising skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management as part of daily tasks.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in GLEN COVE, New York. This role involves managing the overall IT infrastructure and assisting with daily IT operations across various departments. This is a long-term contract employment opportunity. Responsibilities: • Assist with technology needs and support projects across different departments • Oversee the installation and management of VOIP telephone system • Handle the management of physical and virtual servers, SAN storage, cloud backup, Active Directory, ESXi, Windows server, routers, switches, WAPs, license management, print management • Carry out disaster recovery operations and data backups as required • Terminate and diagnose Category 6A Ethernet cable • Manage Physical and virtual security using best practices, hardware and software firewall technologies • Provide face to face service level 1, 2 and 3 to support faculty, staff, students, and visitors to the campus, including but not limited to: laptops, desktops, workstations, laser printers, 3D printers, plotters, scanners, fax machines, cell phones, tablets, projectors, smart displays, and audio-visual • Configure and test networking software, computer hardware, operating system software, and computer disk imaging • Maintain common areas across campus including classrooms, computer labs, auditorium, library, and meeting rooms • Manage email system through Google apps and Outlook.

Sr. Financial Analyst The Senior Analyst – Corporate Finance will be at the center of our financial planning and analysis efforts, providing strategic insights across multiple business functions including HR, Sales, Marketing, and Supply Chain. This is a true generalist role where you’ll be challenged and rewarded as you strengthen your expertise across the business. In this high-impact role, you’ll lead and execute financial analysis to support key business decisions. Your responsibilities will include:· Support management of financial planning, results reporting and decision support activities together with the implementation of systems, tools, controls and processes required to effectively govern budgets with an emphasis on marketing and SG& A.· Partner functionally to 1) facilitate clear understanding of P& L drivers for actual results and forecasted expectations, 2) identify risks and opportunities, 3) demonstrate active participation and 4) provide timely and accurate evaluation of business proposals.· Support the coordination and data population of budget and forecast submissions into Oracle EPM system.· Provide financial support including, but not limited to; variance and scenario analysis, model proforma P& Ls/ROI/ROAS in support of new product evaluation, pricing analysis, and other strategic/tactical initiatives.· Establish working knowledge of competitive and market factors that influence the companies brands and related segments, including category trends, key competitors, market shares, economic and retail dynamics. We’re seeking a motivated professional who thrives in a lean, fast-paced environment and takes a proactive, hands-on approach to problem-solving. If any of the following describes you, we’d love to hear from you:· You’re a self-starter who can roll up your sleeves and take ownership of tasks.· You thrive in a collaborative but agile setting where multi-tasking and adaptability are key.· You enjoy breaking down complex problems into actionable solutions while contributing to diverse business functions.

Entry Level Accountant Looking for a highly motivated and detail-oriented Entry-Level Accountant. This is an exciting opportunity for a recent graduate with a degree in accounting to gain hands-on experience and develop their skills in a dynamic and fast-paced environment. As a member of our accounting team, you will assist with essential financial tasks, ensure compliance with accounting principles, and contribute to the team's overall success.Key Responsibilities:<ul><li>General Ledger Support: Assist in maintaining accurate and up-to-date general ledger accounts in compliance with company policies and GAAP guidelines.</li><li>Accounts Payable & Receivable: Aid in processing invoices, recording payments, and monitoring accounts receivable to ensure timely collections.</li><li>Bank Reconciliations: Conduct and support bank and account reconciliations to ensure accuracy and resolve discrepancies.</li><li>Journal Entries: Prepare and post standard journal entries, including adjustments and corrections, with proper documentation and approval.</li><li>Financial Reporting: Assist in the preparation of accurate monthly, quarterly, and annual financial reports.</li><li>Expense Tracking: Process employee expense reports and ensure transactions align with company policies.</li><li>Audit Support: Help gather and organize documentation to support internal and external audits.</li><li>Data Entry: Enter financial data into accounting systems, ensuring accuracy and compliance with company standards.</li><li>Ad-Hoc Projects: Provide support for special projects and initiatives as assigned by the accounting or finance leadership.</li></ul>

Staff Accountant Staff Accountant Opportunity in Elmont, Long Island - HYBRID 3 Days In Office Anna Parson at Robert Half is seeking a Staff Accountant with strong organizational skills and attention to detail to support the financial operations of a rapidly growing services company. This is an excellent opportunity to join an industry leader where you can have a direct impact on maintaining efficient accounting processes and supporting broader operational goals.As the Staff Accountant you will: <ul><li>General Ledger Maintenance: Manage journal entries, reconciliations, accruals, prepaids, amortization schedules, and ledger adjustments to ensure accurate financial records.</li><li>Financial Reporting: Prepare monthly financial statements, including income statements and balance sheet reporting.</li><li>Accounts Payable and Receivable: Review AP and AR transactions and prepare accruals or prepaid entries as needed.</li><li>Revenue Monitoring: Manage and track revenue streams, ensuring accuracy in invoicing and reconciliation.</li><li>Budget and Forecasting Support: Assist in budgeting, forecasting, and cost analysis to support financial planning.</li><li>Compliance: Ensure adherence to company accounting policies, standards, and relevant regulations.</li><li>Audit Preparedness: Support external and internal audit requirements with proper record-keeping and documentation.</li><li>Collaboration: Work alongside operational teams to maximize financial efficiency and streamline processes.</li></ul>Seeking motivated, driven Staff Accountant to join a strong Accounting team. Opportunity offers Hybrid schedule, great mentor and strong benefits!Contact Anna Parson at Robert Half or apply now for immediate and confidential consideration!

Sr. Accountant We are providing an opportunity for a Sr. Accountant to join our legal team based in NEW YORK, New York. The Sr. Accountant will be instrumental in managing treasury and escrow related activities for the firm and will also be involved in general accounting tasks such as bank reconciliations and budget support. Responsibilities: • Manage daily treasury functions to fulfill financial commitments • Oversee review and preparation of escrow related tasks, including account setup, wire processing, and quality assurance • Handle banking reconciliations for both domestic and international firm bank accounts • Generate journal entries, encompassing bank sweeps, payroll, and fixed assets • Participate in and support new initiatives within the Treasury department • Seek opportunities to implement efficiency in daily Treasury operations • Assist in preparing and reviewing footnotes for treasury related filings • Conduct balance sheet and expense account analysis, and report discrepancies • Aid in the monthly closing process of the financial books and month-end reporting • Support the preparation, monitoring, and reporting of the Business Department budgets, including quarterly reporting and forecasting • Prepare responses to quarterly and annual surveys • Provide backup support to colleagues on various accounting functions • Offer assistance to the Finance Department Supervisor and Managers.

Sr. Financial Analyst A rapidly growing Sustainable Energy company is seeking a Senior Financial Analyst to support and drive investment strategies. In this pivotal role, you'll work cross-functionally with internal teams, C-level executives, and external advisors to evaluate project investments, optimize financial models, and support transaction execution. Key Responsibilities:<ul><li>Analyze and support renewable asset investments, transaction pricing, and portfolio strategies</li><li>Develop and maintain data-driven investment guidelines and financial models</li><li>Collaborate across departments to ensure disciplined investment decisions</li><li>Evaluate market trends, competitive positioning, and project risks</li><li>Support fundraising activities and investor relations</li><li>Assist in M& A, debt financing, and capital strategy development</li><li>Provide insight and oversight on portfolio management and risk exposure</li></ul>If you believe yourself to be qualified, please email your resume to Ben.Turnbull@roberthalf.

Systems Administrator We are in the search for a skilled Systems Administrator to become a part of our dynamic team in New York, United States. In this role, you will be expected to manage and fine-tune Microsoft 365 applications, ensure secure and easy accessibility of cloud-based applications, and offer expert technical support. Responsibilities: • Efficiently handle and optimize Microsoft 365 applications such as Teams, SharePoint, OneDrive, Power Automate, and Outlook. • Keep up with the latest trends to implement best practices for the maximum efficiency of Microsoft 365 and cloud tools. • Guarantee smooth integration and security of all cloud-based applications. • Organize informative training sessions and workshops to promote the adoption of Microsoft 365 and other IT tools among staff. • Offer prompt and clear technical support to resolve any software and application-related problems. • Create easy-to-understand documentation, FAQs, and guides for self-service support. • Act as an IT intermediary, facilitating communication between technical teams and end users.

Bookkeeper We are looking for an experienced Bookkeeper to join our team in Tarrytown, New York. This long-term contract position offers an exciting opportunity to contribute to our manufacturing operations in a part-time capacity, with a flexible schedule ranging from 16 to 24 hours per week. The role is fully on-site and involves a variety of accounting and administrative tasks to support our financial processes. Responsibilities: • Perform bank and credit card reconciliations to ensure accurate financial records. • Enter and review Stripe transactions in QuickBooks, ensuring all data is properly transferred for corporate accountants. • Edit and update recurring journal entries, correcting dates, descriptions, and references as needed. • Assist in organizing and maintaining monthly sales tax documentation, including returns and payment confirmations. • Provide administrative support during the fiscal year-end financial statement audits. • Ensure monthly sales tax binders are accurately compiled and filed for easy reference. • Collaborate with the accounting team to ensure smooth month-end close processes. • Support general bookkeeping tasks, including data entry, accounts payable, and accounts receivable functions. • Maintain accurate records for inventory reconciliation and billing processes. • Adapt to additional administrative tasks as needed to support the team.

Accounting Manager We are in search of an Accounting Manager to join our team based in New York. As an Accounting Manager, you will handle our organization's daily accounting operations, ensuring accuracy and efficiency. You will be responsible for maintaining precise financial records and providing support for both internal and external audits. Furthermore, you will assist with budget preparation and financial forecasting while collaborating with other departments to improve financial processes and reporting. Responsibilities: • Oversee daily accounting operations to ensure they are carried out with accuracy and efficiency. • Maintain precise financial records by preparing, reviewing, and adjusting journal entries and account reconciliations. • Support the financial statement review process at the end of each period by providing variance analysis and comparisons to forecasts, budgets, and/or prior periods. • Develop and implement policies and procedures related to accounting to align with the organization's financial goals. • Coordinate and provide support during internal and external audits, addressing any findings or recommendations as necessary. • Provide support for accounts payable and accounts receivable processes, including transaction verification, invoice processing, and payment reconciliations. • Assist in the creation of budgets and financial forecasts. • Work in collaboration with other departments to optimize financial processes and reporting. • Perform any other duties as required.

Office Coordinator We are seeking an Office Coordinator to join our client's team in North Brunswick, New Jersey. In this role, you will be a key component of our team, providing administrative support, coordinating projects, and maintaining customer relationships. Your role will be crucial in ensuring the smooth running of our office and the satisfaction of our clients. Responsibilities:• Administer crucial client support, ensuring client satisfaction and maintaining relationships• Coordinate and oversee projects, ensuring all documentation is accurate and up-to-date• Assist in coordinating sales and marketing efforts, contributing to the growth of the business• Manage 'air traffic control' of office operations, ensuring smooth and efficient processes• Provide administrative support including invoicing and job costing• Utilize CRM software for business operations and client management• Use Excel for various tasks requiring intermediate to advanced skills• Monitor and ensure efficient handling of 4-8 service tickets per day• Assist in the modernization and restructure of office processes• Contribute to the team-oriented, family-focused office culture

Assistant Project Manager We are looking for an attentive Assistant Project Manager to join our Client's team in New York, New York. In this role, you will support the planning and execution of construction projects, ensuring they are completed on time and within budget. You will collaborate with various departments and contribute to maintaining high standards of quality and efficiency. Responsibilities:• Assist in overseeing construction projects from inception to completion, ensuring adherence to timelines and budgets.• Review and interpret blueprints and shop drawings to provide project guidance and support.• Coordinate with teams such as estimating, drafting, and site crews to streamline project workflows.• Utilize tools like Bluebeam Revu to manage project documentation and processes effectively.• Conduct site visits to monitor progress, resolve issues, and ensure compliance with project requirements.• Maintain clear and precise communication with clients, vendors, and internal teams.• Track and report project milestones, expenses, and potential risks to stakeholders.• Support procurement processes by sourcing materials and managing inventory as needed.• Implement organizational systems to improve efficiency and project management.• Ensure that all work adheres to safety standards and building regulations. If this person is you, please apply to victoria.iacoviello@roberthalf

Executive Assistant We are looking for a highly organized and proactive Executive Assistant to provide dedicated support to two senior executives and the Chief of Staff in a fast-paced environment. This is a Short term contract position based in New York, New York. The ideal candidate will excel at managing heavy calendars, coordinating travel, and handling confidential matters with attention to detail and discretion. Responsibilities:• Oversee the day-to-day scheduling needs of two senior executives, ensuring calendars are well-organized and conflicts are resolved promptly.• Coordinate domestic and international travel arrangements, including flights, accommodations, and transportation.• Partner with another Executive Assistant to manage high-level tasks such as calendar synchronization and expense reporting.• Monitor and process expense reports accurately and in a timely manner.• Assist in organizing executive meetings and events, including preparing materials and liaising with participants.• Provide logistical support for transportation and accommodations related to the office and executive apartment.• Collaborate with the office manager to host and support executives during meetings at the office.• Maintain clear and precise communication with internal and external stakeholders.• Use tools like Microsoft Office Suite, including Excel and PowerPoint, to create and manage documents efficiently.• Ensure confidentiality and discretion in handling sensitive information.

Financial Planning & Analysis Manager We are looking for a skilled Financial Planning & Analysis Manager to join our team. In this role, you will lead financial planning processes, drive strategic decision-making through detailed analysis, and provide essential reporting to support organizational goals. This position offers an exciting opportunity to work on forecasting, budgeting, and profitability assessments across various channels and brands. Candidate MUST come out of a CPG/Wholesale environment. Qualified candidates can send resumes directly to Joe.Ciavardini@roberthalf Responsibilities:• Oversee and manage the financial planning team, ensuring consistent processes and high standards.• Develop and maintain monthly cash flow forecasts to support business operations.• Prepare quarterly financial forecasts and annual budgets to align with organizational objectives.• Create multi-year financial projections to inform long-term strategy and decision-making.• Analyze customer channels, product performance, and brand profitability to identify value creation opportunities.• Conduct pre-and post-evaluation of sales and marketing initiatives to assess financial impact.• Generate advanced brand and channel profitability reports to enhance strategic insights.• Build financial models to support mergers, acquisitions, and integration efforts.• Implement and optimize technology solutions for budgeting and forecasting processes.

Head of Payroll Are you an experienced payroll professional looking to make an impact in a rapidly growing organization? Our client, a dynamic and expanding company, is seeking a Head of Payroll to oversee and optimize their full employee payroll process across the United States. If you thrive in managing complex payroll functions, including unionized environments, and enjoy developing innovative solutions, this role could be your next big opportunity. <ul><li>About the Role As the Head of Payroll, you will be responsible for managing the complete payroll process for salaried, hourly, and unionized employees across the country. With a key focus on California payroll requirements and unionized workforces, you’ll oversee preparation of payroll, ensure accuracy of records maintenance, and handle detailed monthly financial reporting. This role will be pivotal in shaping and refining payroll operations to support our client’s rapid expansion.</li><li>Key Responsibilities Payroll Oversight: Manage efficient payroll administration for salaried, hourly, and unionized staff, ensuring compliance with all federal, state, and local laws. Systems Management: Use payroll systems like ADP, Workday, and Deputy to optimize processes and reporting, and provide advanced analysis using Microsoft Excel. Compliance: Maintain up-to-date knowledge of wage and hour laws, payroll tax regulations, and union agreements to ensure accurate and timely processing. Problem Solving: Collaborate across teams to address payroll issues and employee concerns with discretion and professionalism. Process Improvement: Identify opportunities for payroll workflow optimization and implement solutions for improved accuracy and efficiency. Reporting: Prepare detailed monthly financial reporting and payroll data analysis to support organizational leadership.</li></ul> Our client offers an exciting opportunity to contribute directly to the payroll function of a rapidly growing organization. You'll collaborate with talented and passionate colleagues while making a meaningful impact on employees and the business. Location: NYC-Hybrid Compensation: Competitive salary, benefits package, and bonus opportunities.Take the next step in your career journey and become the driving force behind payroll operations at a forward-thinking company!Ready to Apply? Reach out to your Robert Half recruiter for more information or apply now with a word document of your most recent resume to victoria.iacoviello@roberthalf

Associate Director, Case Management Systems We are in search for an Associate Director, Case Management Systems to join our team in the non-profit industry located in New York. In this role, you will hold a pivotal position to ensure our technology solutions are in alignment with the organization's mission and operational goals. Your focus will be on case management systems and other enterprise applications, optimizing them to support the various programs, departments, and operations within our organization. Responsibilities: • Lead the design, implementation, and support of case management systems and other enterprise applications across the organization. • Develop a strategic vision for the case management systems and enterprise applications to align with the organization's mission and operational goals. • Collaborate with senior leadership, program directors, and departmental stakeholders to assess needs and recommend tailored solutions. • Oversee the selection, implementation, and ongoing management of case management systems and other enterprise applications. • Identify opportunities for process automation, systems integration, and improvements to maximize system functionality and user experience. • Supervise and build capacity within the case management systems and enterprise applications team. • Plan and manage projects related to case management and enterprise applications, including timelines, budgets, and deliverables. • Ensure systems provide robust reporting capabilities to support performance measurement, grant compliance, and program evaluation. • Act as the liaison between technical teams, program staff, and organizational leadership to bridge communication and align objectives. • Build and maintain relationships with vendors, consultants, and technology partners.

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