Supervisor- Shuttle Operations MSY (Passenger Endorsement required)
Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.
STARTING PAY: $22.80
SCHEDULE
flexible
POSITION SCOPE
This position is under the direct supervision of the Assistant Facility Manager and the Facility Manager. This position supervises and directs operational activities during a particular shift. In addition to operational duties, the supervisor also answers routine questions from employees and customers, assembles highly confidential and sensitive information, deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgement is required to plan, prioritize, and organize diversified workload. Work hours may vary depending on the needs of the operation and can include days, evenings, weekends, overnight and holidays.
Supervisors are not permitted to be employed with any other company without the express approval of the Facility Manager.
MAIN RESPONSIBILITIES
- Responsible for ensuring customer satisfaction.
- Handle customer and employee complaints according to guidelines provided.
- Assist with the upkeep of shuttle buses.
- Review Supervisor logs daily and initial; including days and shifts not on duty.
- Be prepared to stay to fill shifts due to call-offs.
- Assist in the management of the day-to-day shuttle operation including operational reports.
- Supervise shuttle drivers and the monitoring of shuttle bus operations.
- Ensure appropriate driver and customer interaction.
- Ensure driver compliance with shuttle operation reports.
- Drive shuttles as needed.
- Assist in the management of cashier booths as needed
- Cash handling, collecting, verifying and recording cashier drops
- Change fund management to ensure accurate handling of change fund
- Assist with ticket discrepancy and revenue control
- Assist with validated tickets, employee tickets and vendor tickets
- Assist with Disabled Veterans’ Parking
- Maintain valid passenger endorsement.
- Notify management of unusual occurrences and operational issues as required.
- Maintain and read emails and other communications from team members and management.
- Monitor the performance of all employees on your shift and provide feedback as appropriate.
- Train in all shuttle operations, procedures and policies.
- Read and review all manuals and complete all training as assigned.
- Provide notification to management of policy infractions committed by employees.
- Enforce company policies and procedures.
- Additional duties as assigned by General Manager.
MINIMUM QUALIFICATIONS
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or GED required. Some college a plus.
Experience Required: Supervisory experience preferred. Supervisory experience in the transportation and/or parking industry a plus.
Language Skills: Ability to read and comprehend instructions, short correspondence, emails and memos. Ability to write correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License with Passenger Endorsement.
DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.
Maintaining Certifications: Supervisors must remain compliant with federal and local CDL requirements and are required to report any situation that disqualifies them from having a CDL certification. This includes random drug testing and post-accident drug testing.
Availability to Work: Available to work special shift requirements depending on the locations needs. Availability to work 3rd shift and/or weekends may be a requirement.
Computer Skills: Basic computer skills utilizing Microsoft Office (Excel and Word)
Other Desired Qualifications: Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.
Competencies: Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle equipment. The employee is required to reach with hands and arms and talk and hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 75 pounds.
STARTING PAY: $22.80
THIS IS A NON-EXEMPT/HOURLY POSITION. CRIMINAL BACKGROUND CHECK AND PRE-EMPLOYMENT DRUG TESTING IS REQUIRED.
For any questions regarding this position please contact HR Tyra McDonald at 504-464-0204 ext. 14
tmcdonald@parkglobal.net
