WCBinc is looking for a Audio Visual Support Technician (Conference Center Support) to join our team to support our intelligence customer activities in Springfield,VA.
Job Description:
The Conference Center Audio Visual Support Technician provides support to the NGA conference center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.Primary Responsibilities:
Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
Facilitate meetings and engage regularly with customers to:
coordinate and plan emerging customer requirements for conference center events
address IT related questions or concerns
provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
Provide live event support
Video Conference Scheduling
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
Creating & managing user accounts
Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
Escalate IT issues to Tier 3 when needed
Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
Identify and execute process improvements and other enhancements that improve operational efficiency.
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