Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPNo

The agency in which the vacancy exists.AgencyLabor, Department of

The job title for the vacancy.TitleSenior Employment Security Clerk (Hourly) - Albany CDTCC

The job title for the vacancy.Occupational CategoryClerical, Secretarial, Office Aide

The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary Grade09

The collective bargaining unit to which this vacancy is assigned.Bargaining UnitASU - Administrative Services Unit (CSEA)

The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $19.83 to $19.83 Hourly

Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time

This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Temporary

Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. 'Competitive class' indicates that the applicant must take and pass an appropriate civil service examination. 'Non-competitive class' indicates that the applicant's qualifications will be evaluated without a civil service examination. 'Exempt class' indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. 'Labor class' requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Competitive Class

Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%

This provides information on the expected workweek. Workweek Mon-Fri

The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.50

Workday

The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy's shift can start. From 9 AM

The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy's shift can end. To 5 PM

If checked, the agency allows flextime. Flextime allowed? No

If checked, this vacancy includes mandatory overtime. Mandatory overtime? No

If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No

If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes

The county in which the vacancy is located. County Albany

The street address where the vacancy is located. Street Address 1220 Washington Avenue

The city where the vacancy is located. City Albany

The state where the vacancy is located (the default is New York). StateNY

The zip code where the vacancy is located. Zip Code12226

The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;

· Accept and process both original and continued claims for Unemployment Insurance.
· Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits.
· Determine the need for further fact-finding and place claims on hold pending further investigation
· Work a variety of reports
· Provide excellent customer service and decrease flow-out

The minimum qualifications required for this vacancy. Minimum Qualifications An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience one year of which must be in customer service.

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor.

Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional comments regarding the vacancy. Additional Comments Work hours to be discussed at the time of interview.

Telecommuting options will be discussed at the time of interview.

We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

The name of the contact person for this vacancy. Name Nicole Gumbs

The telephone number to use for questions about this vacancy. Telephone (518) 457-1020

The fax to use for this vacancy. Fax EFax: 5184742871@fax.ny.gov

Email address for emailing applications, or to ask questions about this vacancy. Email Address Labor.sm.personnel.UIRecruitment@labor.ny.gov

Address

The street address of the contact for this vacancy. Street Department of Labor/Personnel

Harriman State Campus, Building 12, Room 561

The city for the contact for this vacancy. City Albany

The state of the contact for this vacancy (the default is New York). State NY

The zip code for the contact for this vacancy. Zip Code 12226

Instructions for potential applicants.Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by April 4, 2025 and submitted via email to Labor.sm.personnel.UIRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID# 182164, Senior Employment Security Clerk (Hourly) Albany CDTCC in the subject line of your email. Failure to do so may result in a delay of processing your application.

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.