Hourly Customer Service Program Job Openings
The City of Iowa City Recreation division is accepting applications for positions within the
Customer Service Program. Hourly Customer Service Program staff assignments may include the
following:

Customer Service Attendant
15.00 per hour
Definition of Work: Helps promote lifelong health and wellness while serving the public as an
Hourly Customer Service Attendant with Iowa City Parks and Recreation. The person in this
position provides information and customer service to the general public – groups and
individuals. Duties include but are not limited to: greet and check in all patrons who enter the
facility, answer the phone and direct calls, reply to emails, enforce facility policies, rules and
regulations, and register patrons for activities, meeting rooms and park shelters. Maintain a
clean and neat appearance of the facility, perform routine cleaning tasks, conduct facility safety
checks, attend to the needs of rental groups and birthday parties, complete incident and
accident reports, resolve patron complaints and supervise patrons in a large recreation center.
Conducts self in a manner which promotes and supports diversity and inclusivity in the
workplace and community. Performs other duties as assigned.
Minimum Qualifications: Must be able to perform various office duties including typing, filing,
answering phones, replying to emails, working with our registration software and other tasks as
assigned. Ability to manage and supervise facility activities and users; effectively communicate
general information and enforce policies and procedures is essential. This position may require
work at both Robert A. Lee Community Recreation Center and/ or Mercer Park Aquatic
Center/ Scanlon Gymnasium so applicants must have the ability to transport themselves to these
facilities. Must be pleasant yet firm with the public when enforcing policy. Hiring is contingent
on passing a criminal background check to protect the interests of Recreation Center patrons.
Must obtain CPR/ First-Aid/ AED certification within six months of hire.
Shifts available within hours of operation: Tuesdays & Thursdays, 9:00am – 12:00pm, Fridays,
1:00pm – 9:00pm

Weekend Facility Supervisor
16.00 per hour
Definition of Work: Employee performs a variety of duties to ensure all patrons have a positive
experience utilizing recreational facility for open play, special events and reservation. The
person in this position ensures that weekend operation of the facilities run smoothly and takes
the lead in handling issues as they arise. Duties include but are not limited to: greet and check in
all patrons who enter the facility, answer the phone and direct calls, reply to emails, enforce
facility policies, rules and regulations, and register patrons for activities, meeting rooms and
park shelters. Maintains a clean and neat appearance of the facility, performs routine cleaning
tasks, conducts facility safety checks, attends to the needs of rental groups and birthday parties,
completes incident and accident reports, resolves patron complaints and supervises patrons in a
large recreation center. Conducts self in a manner which promotes and supports diversity and
inclusivity in the workplace and community. Performs other duties as assigned.
Minimum Qualifications: Must be 18 years of age or older. Previous experience working in
customer service and in a supervisorial capacity is required. Must be able to perform various
office duties including typing, filing, answering phones, answering emails, working with our
registration software and other tasks as assigned. Ability to manage and supervise facility
activities and users; effectively communicate general information and enforce policies and
procedures is essential. This position may require work at both Robert A. Lee Community
Recreation Center and/ or Mercer Park Aquatic Center/ Scanlon Gymnasium so applicants must
have the ability to transport themselves to these facilities. Must be pleasant yet firm with the
public when enforcing policy. Hiring is contingent on passing a criminal background check to
protect the interests of Recreation Center patrons. Must obtain CPR/ First-Aid/ AED certification
within six months of hire.

Shifts available within hours of operation: Fridays, 5:00pm – 9:00pm; Saturdays, 6:00am –
2:00pm or 1:00pm – 8:00pm

To apply, please use the link to the City’ s Self Services website at www.icgov. org/ jobs and
complete the City of Iowa City online employment application.

To comply with the requirements of the Immigration Reform and Control Act of 1986, all persons
hired will be required to provide verification of identity and employment eligibility per provisions
of the Act.

The City of Iowa City is an Equal Opportunity Employer. The City of Iowa City is a supporter of the
National Career Readiness Certificate.