MANAGER, COMPLIANCE AND RISK MANAGEMENT

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

Callen-Lorde Community Health Center is seeking a Manager of Compliance and Risk Management to play a key role in ensuring compliance with clinical, operational, financial, technological, and safety practices. The Manager will work closely with internal teams and external entities to assess and mitigate risks while promoting a culture of safety and compliance. This role involves incident review, process improvement, and collaboration across multiple departments to support risk management operations.

As a Manager of Compliance and Risk Management, your responsibilities will include:

• Incident Review & Risk Mitigation – Monitor, track, and review designated incidents daily, ensuring appropriate follow-up and escalating urgent or high-risk cases as needed.
• Patient Concerns & Quality of Care – Partner with the Patient Experience team to support escalated patient concerns or complaints related to significant quality of care issues.
• Process Improvement & Compliance Monitoring – Collaborate with Quality and Patient Experience teams to recommend process improvements based on data from the incident reporting system.
• FTCA Compliance & Risk Management – Work with clinical and operational teams to oversee Federal Tort Claims Act (FTCA) required activities, including tracking referrals, hospitalizations, and diagnostics.
• Technology & Patient Safety – Collaborate with IT and Health Information Technology (HIT) teams to identify and resolve patient safety concerns related to internal systems, including electronic health records and the patient portal.
• Reporting & Data Analysis – Develop periodic incident dashboards, analyze trends, and present findings to department leaders to inform risk management strategies.
• Investigations & Root Cause Analysis – Conduct thorough investigations and root cause analyses on reported incidents, providing guidance on prevention and future risk reduction.
• Committee & Compliance Support – Assist with Compliance and Risk Management Committee activities, including meeting coordination, agenda preparation, and documentation of key discussions and action items.

Work Schedule:

This is a full-time position with evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications (Education, Certifications, Experience, Skills, Language)

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health or other related field required. Master’s degree preferred. 
• Professional certification in Healthcare Compliance from a Compliance Certification Board (CCB) accredited organization. 
• 3+ years of leadership/management experience required. 
• 3+ years of healthcare industry experience.
• Expertise in federal, state and local regulations impacting community health centers.
• Experience in developing and revising policies, processes and procedures.  
• Strong project management, time management and execution skills; ability to plan, monitor, track, and follow-up to ensure that expected results are delivered on time. Maintain stamina and persevere when faced with issues or obstacles. 
• Experience in a social services or healthcare setting and/or a non-profit organization. 
• Effective communication, presentation, and meeting facilitation skills with patients, colleagues, and other healthcare professionals. 
• Ability to handle multiple tasks and work under stress in a dynamic environment effectively. 
• Ability to translate findings into recommendations, actions and reports 
• Strong organizational and prioritization abilities, with a sharp focus on accuracy and meticulous attention to detail. 
• Strong computer skills and analytical aptitude coupled with ability to collect, manage and interpret large amounts of data in MS Excel and/or MS Access and other MS applications. 
• Strong project management skills. 
• Proficiency in conflict resolution 
• Strategic thinking and planning skills. 

Desired Characteristics  

• Strong interpersonal, customer service and consultative skills.  
• Ability to professionally and diplomatically interact with internal and external stakeholders. Obtains cooperation from and works collaboratively with peers and management. Embraces problems as opportunities to propose and develop solutions. 
• Demonstrate enthusiasm for learning and proactively expand knowledge and skills by independently researching new areas of expertise. 
• Highly self-motivated, taking initiative to identify needs and respond promptly and effectively. 
• Demonstrate cultural competence and a proven ability to work respectfully and effectively with diverse populations, including LGBTQ+ communities and people from various cultural, socioeconomic, and educational backgrounds. 
• Commitment to continuous learning and professional development. 
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes. 
• Commitment to the mission of Callen-Lorde.